Tuesday
May152012
Reputation Economy
Tuesday, May 15, 2012 at 12:39PM You are JUST a NUMBER. What happens if you took email and Microsoft Office out of your skillset?
Tuesday, May 15, 2012 at 12:39PM Wednesday
May092012
Tuesday
May082012
Tweet about that! - ITSMWP Rest of the World Edition - Episode 36
Tuesday, May 8, 2012 at 5:50AM The ITSMWPROW guys discuss Twitter, COBIT 5, upcoming events, the new Gartner MQ and Don Page's yellow penguin.
Saturday
May052012
Jumping through Hoops for IT Services - ITSM weekly the podcast EPISODE 88
Saturday, May 5, 2012 at 4:40PM Craig Wilkey joins the Hooper and Beran to talk all things IT Services. You just have to make it through the first 20 minutes of chris's antics.
Tuesday
May012012
RFPs - The Good, The Bad & The Ugly - ITSM Weekly Antipodean Podcast Episode 17
Tuesday, May 1, 2012 at 7:19AM Request for Proposals - or is that Pain? The Good, The Bad & The Ugly! The experience and the process! Some tips and tricks for managing the overload, excessive requirements, realistic scope challenges & the frustration of the money value equation.
Saturday
Apr282012
Communication and Awareness Planning - Practitioner Radio Episode 25
Saturday, April 28, 2012 at 4:07AM Troy’s Thunderbolt Tip: Communication and Awareness Planning is an important component of your people change strategy but remember it is only one building block not the full strategy.
Wednesday
Apr252012
#SDITS12 Show Day 1 Review - ITSMWP Rest of the World Edition
Wednesday, April 25, 2012 at 3:11AM The ITSMwprow team plus special guest Chris Dancy chat about the highs and the lows of the 1st day of #SDITS12... eventually.
Sunday
Apr222012
Pardon me Roy, Is that the Chat and New News - ITSM weekly the podcast EPISODE 87
Sunday, April 22, 2012 at 11:48PM Sitting down with Roy Atkinson to talk about HDI, the HDI 2012 conference and the history of the man who is the most visible person globally in the social custserv web.
Sunday
Apr222012
Extravaganza, Two continents, Two ITSM Shows, The Social Business Provocateur
Sunday, April 22, 2012 at 10:28PM Remember the day you were there when it all happened.
Monday
Apr162012
Silence of the Lambs - the ITSM Conference Landscape
Monday, April 16, 2012 at 8:37AM There must be more to this selection process.
in opinion
opinion Monday
Apr162012
Countdown to #SDITS12 - ITSMWP Rest of the World Edition - Episode 35
Monday, April 16, 2012 at 2:15AM The Podcast team look forward to next weeks Service Desk & IT Support Show in London.
Thursday
Apr122012
Dromedy in the Desert - ITSMWP Rest of the World Edition Episode 34
Thursday, April 12, 2012 at 1:52AM The team discusses Stephens visit to Dubai, Barclay's trip to Belgium and The Office.
Thursday
Apr052012
Who's that Lady, Madame Chairperson itSMF - ITSM weekly the podcast EPISODE 86
Thursday, April 5, 2012 at 2:58PM Finally a chance to catch up with Marianna Billington, newly elected itSMF international chairperson.
Thursday
Apr052012
Problem & Availability Management - The Conjoined Twins - Practitioner Radio Episode 24
Thursday, April 5, 2012 at 11:36AM When making decisions about Process Ownership consider paring Problem and Availability Management as a very strong combination.
Monday
Apr022012
Drinking from the Fire Hose! - ITSM Weekly Antipodean Podcast Episode 16
Monday, April 2, 2012 at 7:02AM The team discusses HOT Sources of Information and how to drink from the Fire Hose including recommended books, social media forums like back2itsm and keeping the streams simplified.
Thursday
Mar292012
Planning for the Olympics and Next Gen IT - ITSMWP Rest of the World Episode 33
Thursday, March 29, 2012 at 1:00PM In this week's podcast, the ITSMWPROW team (eventually) talk to special guest John Racowski about planning for the Olympics, as well as discussing John's fervent idolisation of Stephen Mann.
Friday
Mar232012
Sign up for THIS! Shark Lasers!
Friday, March 23, 2012 at 8:24AM As a rule of thumb the more secure a document, lots of required details, the less valuable it is.
Tuesday
Mar202012
Oh my, We touched a nerve. Salesforce Speaks - ITSM weekly the podcast EPISODE 85
Tuesday, March 20, 2012 at 12:16PM How do you follow up Gartner's re-release of the ITSM magic quadrant focusing on social and mobile? With a social mobile tool, welcome desk.com to the family.
Tuesday
Mar202012
itSMF Sweden - Social IT Part 1
Tuesday, March 20, 2012 at 3:40AM One hour 2008-2014 Part one of the evolution of support.