Help Desk Categorization Webinar

Did you miss the Categorization Webinar Today?  No problem!  Without registration and free to everyone, the material from today’s webinar!

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Do not forget to check out the rest of the webinars chocked full of fun and information!

Thank you again to Cherwell Software for helping make this event and 2010's events possible!

ITIL in Small Companies (January 15, 2010 )

ITIL, the savior of the IT community. Well for all of its great features and suggestions, there is a place in this world for ITIL in the small business. Small scale ITIL is a great place to get your feet wet before you have to pay consulting fees to align your business and your IT. See what small companies or large companies can borrow from ITIL to get quick value and get the new religion!

Certifiable!  The Business Of ITIL  (February 19, 2010)

ITIL certified practitioners, ITIL certified software, The OGC, APM the list goes on and on.  In "The Wizard of OZ", Dorothy found out that the "wizard" was not who she thought it was.  This webinar looks at the companies, agencies and business around the ITIL machine.  Hold on, you're not in Kansas anymore.

Why ITMM over ITSM? (March 12, 2010)

You have your ITIL, COBIT, CMMI frameworks in place.  You survey your customers and the service management machine is running nicely.  What to do next?  ITSM (IT Service Management) will help align your process and your IT organization.  What do you do when it is time to move to the next step?  How do you change the perception of your IT organization?  Enter ITMM (IT Marketing Management), now it's time to "sell" the service desk and this webinar will help you market your service desk to the rest of the organization.