It is difficult not selling an ITSM service desk software package. Offering (endorsing with our blood) on toolset over another is not easy. It is even more difficult using our experience to speak openly about ITIL consulting in the Jim Jones atmosphere of today's market around ITIL.

From ITIL educators, Certification Vendors, Process Consultants and Tool Vendors, everyone has a dog in this fight. We founded our organization a year ago, so that we could spread REAL practices we have seen work.

Just yesterday on Twitter, a local CIO was asking for the existence of REAL cost savings from ITIL. Everyone jumped in and started defending their place in the industry.

I on the other hand, posted this:

The sound of money being saved, with proper process, tools and people http://bit.ly/9FHvy #ITIL #ITSM

Now this might be a bit of an exaggeration, but it's just as true as those stating savings (see IT Service Management Saves $500,000)and the Kool Aid drinking preachers of ITSM destiny.

The reality is there is no way to "SHOW" the actually dollars.

If there were, it would be everywhere on the web. It would be a free tool, process or spreadsheet you could download and run.

Yelling from the hills will get you attention, but it will also get you attacked by a wolf, that is in wolf clothing!

ServiceSphere offerings consulting services, but they are softskill based, and tool agnostic. We make promise, but trust me, they are measurable.

Having done our time on the other side, the middle and now as a realist, we will keep plugging away.

Remember when searching for help, software or advice:

Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it’s worth. - Mary Schmich

Also read "The Cluetrain Manifesto" to learn more about ServiceSphere.