UPDATE FALL 2012: A new more current MANIFESTO for twitter comms is under construction. Until then, please read up on the social media EDICTS that are shaping our hyper connected world.
There is a reason for that, you came here from twitter or you found this page on our site!
- For our other social outlets for information see this page!
- For our recommended lists of ITSM, Help Desk, ITIL people see our Twitter Lists!
- You are what you TWEET.
ServiceSphere believes in the power of Social Media. You do not need to be certified in a single technology or platform to be a single voice "raging" against the "machine. As an organization we are focused on Help Desk and Service Desk issues.
The ServiceSphere Twitter 101
What We Tweet!
- We tweet thoughts and opinions of our own as RANTS or just plain thoughts.
- We tweet links to articles and blogs that we feel are relevant to the plight of customers and support teams.
What we retweet (RT)
- Articles that other people post
- Comments from across the social sphere that show the REAL world of the support help desk.
- Users on Twitter
NOTE: Please if we REtweet something that is a QUESTION, REMOVE us from the question and ANSWER the users question. We retweet questions so that the ITSM & ITIL EXPERTS on twitter can offer help.
***REMEMBER: A RT (Retweet) is not an ENDORSEMENT. Information is good and bad. We just make sure everything is SHOWN to everyone. ******
- We follow a select number of people, we believe you should also. Social Media is about getting information YOU want.
- We usually will follow anyone that we see making a difference in the ITSM (IT Support Management), ITIL or Help Desk, Service Desk industry.
- Often we will follow someone, then stop, when things get a bit strange.
- Rule of thumb, if your followers is equal to the people you follow, you are canceling each other out.
Twitter Etiquette & Real Practices (Best Practices are things people purchase)
- Always use a URL shortner
- Try to find the "print" option on articles and link to that, to skip ads
- When retweeting, drop IN ORDER (if you run out of room):
- Hash Tags
- Anyone but the original user
- SHORTEN the tweet but using symbols, i.e. "&" "w/", try not to change the meaning or intent, but trim where you can
- If all else fails, lop off the last part and hope people click the user to see the rest
- Want to comment on a RT, put it in from of the RT or in "" behind
- Twitter is not a chat channel. Remember many folks follow the same "group of users", so having a conversation with each other makes twitter's value drop for the new users.
- You have customers, they are your followers. RESPECT your customer and your customers EXPERIENCE.