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Sunday
Jan172010

Personalized ITIL?

PITIL?  Yup this webinar explores using the smallest parts of ITIL v2 & v3 for your Help Desk and IT Service Management.  What to expect? 

  • What Do I Put in my CMDB or Asset Data Base?
  • What Process Do I Start With?
  • Why the cycles of grief are identical to Supper Service
  • How Many People Does It Take to be "Too Small" for ITIL
  • Don’t be afraid to say Help Desk
  • Where to Get ITIL education
  • And Much Much More……

Download the Power Point Document Here!

See the HD video here or watch below!

Remember that all ServiceSphere Webinars and information are on our blog and on ServiceSphere TV!!

Personalized ITIL from ServiceSphere on Vimeo.

 

 

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by Chris Dancy