This Week In Service Management
Tuesday, January 26, 2010 at 10:46AM Links for January 18, 2010 – January 26, 2010
Just like everything else. Drip, drip, drip. itSMF USA tweeted today that there was information on SlideShare about prISM. You can find the link here:
Not sure what type of update this is? There is NO meat to it. I was told back at Fusion 09 that they were beta testing at that point. Where are the beta testers, where are the results, where is the info? Heck even ITSM academy is offering “diplomas” for ITSM now!
OTHER VOICES: DEALING WITH CHANGE
Dr Dobbs does a great job at looking at IT and Change. It is nice to read stuff from people who write like they have lived the hell.
Finally this product has been in beta longer than gMail.
The future of ITSM enterprise
SPICEWORKS: SOCIAL IT WITH ADVERTISING - A WINNING COMBO?
The future of ITSM Tools
RUN IT AS A BUSINESS – WHY THAT’S A TRAIN WRECK WAITING TO HAPPEN
If we look back at the last few decades, I suggest we run IT like anything OTHER than the business.
IS 2010 THE YEAR BUSINESS IT GROWS UP?
Wow, this article is so timely. With the smell of death in the air for processes, governance and frameworks, this entire article just made me smile with a glowing heart, kind of like ET!
TWENTY YEARS OF ITIL: LOOKING BACK AND MOVING FORWARD (PDF -1Mb)
The 1 meg monster celebrating ITIL’s 20th birthday.
“I love the smell of napalm in the morning…” Two tech giants share thoughts.
BMC ANNOUNCES ITSM ON DEMAND ITSM
And SERVICE-NOW HAS AN ASSESSMENT.
CONSUMERIZATION OF IT ( PODCAST )
Facts are facts; our users are smarter, faster and looking for a relationship with IT. It is easier to accept this than to police it. People are more productive when they are connected. Learn to Market your IT services, in the new world sales and marketing will be the primary IT skillsets we will need.
MOF RELIABILITY WORKBOOKS
Say what you will about MOF, Microsoft is delivering for FREE solid tools and documents.
itSMF INTERNATIONAL ANNUAL REPORT TO CHAPTERS 2009/10 (PDF)
A bit of transparency goes a long way. 140,000 dollars in travel. Not very Green and if you have to send armies to convert natives are you really doing either side any good?
HOW TO MEASURE THE IMPACT OF IT OPERATIONS ON YOUR BUSINESS [ PART 2]
The long awaited follow up to the very re-tweeted part 1
THE CLOUD OS REALIZED.
I finally found an actual running copies of WINDOWS running in the cloud for my browser!!!
HAVE THE PILLARS IF ITIL CRUMBLED FURTHER
The elephant in the room and the ITIL “situation”
YOU TWIT WIT!!: 
I get a feeling that ITIL v2 is going to be like Jason from Friday the 13th come August.
Machines and software should enable many things. Supporting customers is not one of them.
Some things will never be "as a Service". Like Mothers...oh wait MaaS exist http://bit.ly/7IsJmw
ITIL, ITSM, Social Media in TWISM
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