This Week In Service Management (Week October 8, 2010)
Saturday, October 9, 2010 at 1:22PM The best links, stories and downloads from this week on Twitter regarding ITSM.
****FOUR WEEKS OUT OF DATE, but crammed into one post. Sorry!****
CMDB in the Cloud: not your father’s CMDB > ok this is part of a series of articles I am going back and re-reading when I am alone on a plane. WOW, this piece makes so many points that I pricked my finger.
ITIL and the ServiceDesk – an industry being cut in two? > Wow, someone actually took the time to CONSIDER this.
UNCLASSIFIED: OGC compile FAQs in response to OPSI Complaint Report (PDF LINK) > OPSI concluded that it was able to deal only with complaints about re-use of Crown copyright in the PRINCE2 core material, and that all other aspects of the complaint were out of scope. OPSI partially upheld the complaint in relation to this material and made a number of recommendations for action to be taken by OGC.
Criticizing ITIL Part 2 and the original Part 1, Heck it’s now up to 5 PARTS!
The heart of ITIL is the service catalogue
Information Technology Trenz > My favorite line, People are back, AND NEVER LEFT!
Carlos Cassanova Brings you TWO CMDB/CMS articles Part 1 and Part 2
Looks like James Finister blog is having separation anxiety
CIO’s Explore Twitter for Business – Webinar Recap
BREAKING NEWS: itSMF USA (the tweet that was deleted)http://ow.ly/i/4jpI > Strange thing, I heard this announcement but don’t like to share “bad” news. With the webmaster and Phyllis Drucker gone it just seemed sad. Then saw that @EdWilliamsITSM tweeted, well a RT of bad news is less bad. THEN I noticed, thanks to REAL time twitter it was deleted. Thank you SNAGIT!
Cloud Computing and the world of GeoApps
The new reality: Technology must be self-evident > Read the reason IT Support is smelling burned flesh.
Why big conferences in IT are headed for God’s waiting room
Dreaming of Austin, my appearance on the RedMonk show!
@RWW "CA Service Desk Manager On Demand will compete with Zendesk." http://rww.to/b0qECE
Trust me, this impacts Service Management in a big way. How Facebook Can Become Bigger In Five Years Than Google Is Today
At Your Service: The itSMF International Magazine. > Things I find sad, why only in one language, second, why in the skep FAQ are they so freaked out by version numbers, KNOW YOUR CUSTOMER!
Jackpot, APMG buys itSMF UK ISO/IEC 20000 certification scheme! Interesting when you think that Barry Corless just left itSMF UK to join Global Knowledge. Really, think about it.
Stop spending money on consultants. Everything you need to know in less than 5 seconds!
BrightTalk could learn a lot from HDI. HDI posted all of the Customer Service Week webinars for download with NO registration or spammy opt out system. Thank HDI. Download here!
Nice NO REG piece from Educause on ITIL: 7 Thinks you should know about ITIL
Looks like EXIN has a “ITSM Successful Candidate Register”, not sure what this means.
I would buy ANYTHING a company that talks to me like this.
The OGC has a brochure for endorsement...how 1990! http://ow.ly/2GZWc (PDF Link)
Five signs your business is not ready for social media > Yea you.
Instant search everything http://chrome-ozone.appspot.com/
One of my favorite tweets from @vambenepe: “Thanks for the spam @BrightTALK. I had almost forgotten why I hate "free subscription" sites. Blame myself for not using disposable address.”
Reader Comments