ITSM Weekly The Podcast (Episode 39)

A Mile In My Moccasins 

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Episode 39 Topics:

• EI Gate (PeopleCert)
• The Beran Show (History of the Beran)
• The Hooper Show (History of the Hooper)
• The LOST show (the video show)
• Voice of the Customer 2010 Conference (The First Wednesday Group)
• Voice of the Customer Conference Tweets Archive Do you really need to GO to Conferences ANY MORE? (Physical Attendance vs Twitter)
• Headline vs FUDline
• Beran’s presentation at itSMF 2010
• Hoopers Theme Song
• Run a conference like Pink Elephant in 2010
• A National of Shop Keepers
• Facebook Groups
• Niche is the new Social
• Facebook Friend Pages
• Are Silos Just Social Niches of the Enterprise?
• Whrrl
• Loopt
• Checking to the Space Station
• Windows Phone 7
• MonkChips Awesome Marketing Plan
• Amazon iPad App
• App vs Native Web SoftwareCloudSleuth
• Information Service Supply Chain (ISSC) The HOOPER framework
• My Precious
• CilasGomez
• Obashi from APMG
• Craig Wilkey on Twitter
• Craig Wilkey Blog
• Nate Beran (The new Baby J)
• Metaspace
• Metadata
• Christory the Untold Story (Tune Out Now)
• Music and Me
• Palmolive
• Westminster, MD
• Sky Liberty
• Encino Home
• Tokyo Bad Tour
• NYC Grammys 1988
• Mt St Mary’s Seminary
• Medical Manager / WebMD / Healtheon
• From the ONLY tech to running the TECH’s
• FrontRange Solutions
• FAA (Bring down the fleet) PDF LINK
• Pentagon on Fire
• Sands Smith from the FAA
• HEAT Service and Support
• Prince of Saudi Arabia at the State Department
• Reduction in Force, BEING FIRED
• NetworkD
• LANDesk ESP’s (NetworkD 2002)
• Verismic Software
• Hornbill Software
• Chris Dancy LinkedIn
• TouchPaper Software
• LANDesk acquires TouchPaper
• ServiceSphere on Twitter
• Chris Dancy Twitter
• Chris Dancy Facebook (yes I will friend anyone)
• 100% batting average on software sales
• You can’t put an ROI on a relationship
• Why ITSM software WILL NEVER be successful
• Screw CHANGE MANAGEMENT no one does Incident CORRECT
• People buy service desk tools BECAUSE they want reports
• SCREW your REPORTS, go talk to your customers
• Microsoft BPOS Fails Me
• Unlike Google Cloud / SaaS you can CALL #Microsoft for Support
• YOUR SLA SUCKS MICROSOFT
• Urgency plus Impact = I DON’T CARE IF YOU ARE THE CIO
• Ian Clayton Shows up on the show
• Hooper connects to his scorned support past

Listen below or download the MP3 HERE! or iTunes Tweet

Untitled from ServiceSphere on Vimeo.

Episode 39- ITSM Weekly The Podcast