Monday
Feb152010
ITSM Weekly The Podcast (Week 2)
Monday, February 15, 2010 at 8:04PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran
Submit Questions: Anonymously or Email or Call In: (765) 236-6383
Week 2 Topics:
Episode 33 (well episode 2)
New this episode different audio technique. Not sure if we are keeping it but it was more normalized than last time!
Show Notes and Links:
- The Redmonk himself!!
- HDI moved out of ThinkServices
- HDI 2010 Event
- Service Knowledge Know10
- Crowd sourcing Knowledge for Service-Now?
- Australia, British Columbia and Texas?
- itSMF LIG Meeting BMC and Matt French in the SAME ROOM!!!
- Who is this Cassanova?
- prISM is out? Without more info the CIO, the Service Desk Manager and ServiceSphere are clueless! Or check out the cool quotes: http://www.itsmfusa.org/quotes
- LinkedIn Answers! (The Follow Up)
- The IT Skeptic and Large Companies in New Zealand (The debate on SIZE, and ServiceSphere sells out, sorta)
- The Rise of The Instant ITIL Expert (James Finister)
- Real ITSM
- Pink Elephant 2010 CMDB Panel
- Forrester Analysts and Blogging and Glenn ODonnell's Blog! (Glenn has been invited to the next podcast!, I guess we shall see how "open" things are soon)
- HARO! Crowd source your Knowledge and Expertise!
Listen below or download the MP3 HERE! (YES a MP3 this week, and iTUNES in two weeks!!)
tagged HDI, ITIL, ITSM, ITSMF, Pink Elephant, Social Media, prISM in Podcast
HDI, ITIL, ITSM, ITSMF, Pink Elephant, Social Media, prISM in Podcast
Reader Comments (4)
Re fees for priSM:
five hundred bucks isn't a lot for professional certification
I paid $370 and $125 per year for ITCP www.itcp.co.nz
ISACA CISA is $400-$600
Some certifications like BCS have a reduced rate for 3rd world countries
It's true that NZ doesn't have many big companies, and it is true that I'm not heavily experienced. But Matt, if you really had looked at my background you'd see that i have worked with ANZ Bank (37,000), HSBC bank (300,000), HongKong Telecom, TAB (think Melbourne Cup betting data), National Australia Bank (40,000), Qantas, Telstra, NZ Police (15,000) and others. But I think that having experience with big organisations does not make for superior skills, only different. The hardest ITSM job I ever did was with a site of 4000 users.
A big issue I have with the world's experts is that too many of them seemingly ONLY know Fortune 500. Anyone who has worked in smaller orgs can see how much of ITIL is irrelevant or wrong for 90% of sites. You may think people should work with bigger sites. I think "big" experts need to get out more :P
Matt Beran, you don't know where to send an Amsterdam dude for ITIL training? Man that's the freekin' world capital of ITIL!!!!
Another great podcast guys! I'm a regular fan now.
I think want hooper meant was, to implement ITIL at a large Corp., it's good to have experience doing so. It's a different look at ITIL. I like comment in your blog response about how a small org won't have a dedicated knowledge mgr, perfect example of my situation.
Actually, I just re-listened (third time, beat that), and what he's referring to is LinkedIn and the ability to instantly judge someone's experience, not necessarily with ITIL, and not necessarily with big companies. Where he wouldn't use your expertise for the gigantic enterprises, he would for shops that have say 3-4,000 users.
And I agree, in fact, I think my ITIL trainer at one point mentioned that. If you're looking to implement, look for companies that are the same size/industry and see how they implement. Great networking technique IMHO.
I'll ignore the nice things said about me for now, but Matt B. I'm with the Skep in finding the Amsterdam comment interesting. It isn't where ITIL started, despite what they'll try and tell you, but Amsterdam is the spiritual home of ITIL!