This Week In Service Management
Monday, February 22, 2010 at 2:26PM Links for February 15-22, 2010
Good art, good hell, good graphic
Does Barbie's new geeky look fit with reality?
Two of my favorite things, BARBIE and IT...Ok, serious, I think this doll is long overdue. If for nothing else the sensible shoes.
Beyond the Call Center - Crowdsourced Support
One day people will remember the Nostradamus of ITSM was ME, but until then, I have been saying this would come, and would come to INTERNAL support. Next up, crowdsourced KB's and augmented reality CMS.
Lots of BUZZ (not the google kind) going on around the value of membership of HDI, itSMF and ISACA! ISACA takes a stab in their current issue of the member magazine!
Hootsuite's Help Desk is on Twitter!
ITIL Software Endorsement Scheme
ITP has a nice white paper on the OGC ITIL software scheme. It will only set you back 975 £, WTF?
YOU TWIT WIT!!:
Support in USA 1999, Support in USA 2010
passive aggressive true type RT @saalon: Small-caps is my new favorite font variant.
Scaredentials = paid endorsement from a failing body of professionals. Usage: Your CV looks great &i'm impressed by your scaredentials.
"Hope Is Not a Strategy" RT @PeterKretzman: What's the Perfect IT Book for the Business? http://bit.ly/9MaMdA #cio #it
ITIL, ITSM, Social Media in TWISM
Reader Comments