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ITSM Weekly The Podcast (Week 1)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383

Week 1 Topics:
Pink Elephant, The Back Channel, Rob England, Ozzy Osborn, Hitler, LinkedIn ITSM, Superize Incidents and crowdsourcing Level 1 Incidents.  
Show Notes Links:

ITSM Weekly The Podcast Week 1

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Reader Comments (4)

We'll have to agree to disagree on this one Chris (I think it's the only time we haven't seen eye to eye). I think the time for criticism and negative feedback is after the fact, professionally and politely, not during the session via twitter or any other medium.

Do you want speakers because they are expert speakers or because they are knowledgeable about ITSM? If they are not the best speaker, then putting the f***ing phone down and paying full attention increases the odds of actually getting their message

hey, thanks for all the kind words: i feel bad disagreeing with one point LOL

I do completely agree about LinkedIn connections: I connect with those I know. One person got utterly shitty with me for declining. he had over 6000 connections.

February 7, 2010 | Unregistered CommenterThe IT Skeptic

...P.S. congratulations on a great podcast!! I look forward to next week

February 7, 2010 | Unregistered CommenterThe IT Skeptic

Fantastic, I'm looking forward to more episodes. Where's this place where people spend 200 messages talking about ITIL? It sounds like a wonderland of wonkering that I'd like to dip my eyeballs in. Got a URL?

February 11, 2010 | Unregistered CommenterCoté

One point about the prediction of social media replacing email: just as email addresses change, so do social media applications. To predict that Facebook, Twitter or LinkedIn will be a centerpiece in the replacing of email is a bit premature for the 2014 time frame.

I agree that it is highly likely that the reliance on email will lessen--hell, it already has: if I don't start texting more, I may never hear from my kids again--but to use as an argument that social media is more stable than email because our LinkedIn or Twitter ID will be the same, but our email address will have changed, is not one I accept. I have a Gmail account to eliminate the churn of my email address. I use it all the time and have for years. The MySpace account I created in the early days of that system? Not so much. Will Facebook, Twitter and LinkedIn be around four years from now? I would bet 100 bucks right now that at least one of them will not be, at least not with the same name it has today. And, all of them will have morphed to the point that, if we were shown today what the interface will be like in four years, we would be amazed.

February 16, 2010 | Unregistered CommenterRick Hamrick

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by Chris Dancy