Links for February 1, 2010 – February 8, 2010

HOW TO USE THOUGHT LEADERSHIP MARKETING FOR IT SERVICE PROVIDERS
I don’t often agree with “THE GARTNER” but I do in this case.  Either way I am not sure that I need to be a Gartner client to know this.  Gartner has made big business out of hiring out their analysts to speak at events to draw crowds.  It is interesting to see them offer up the secret sauce like this.  Full disclosure also compels me to state that ServiceSphere has been hired to speak in just this purpose many times. (Never by Gartner though, our  rates are not that high)

SMALL SCALE ITIL ON LINKEDIN!
One of the authors of Small Scale ITIL has started a group for this topic.  Good luck Andy!

ENTERPRISE IT’S TOP ENEMY: ITS OWN ARROGANCE
This article was great on so many levels.  How often do we as IT folks need to be reminded that “People just don’t F*#KING care where or how they consume IT.  Continuing to separate ourselves with our TLA BS will only lead to our extinction.  

BIGFOOT SEEMS MORE RELAXED
Skep posted a picture of himself working.  This is rare because he actually looks relaxed.  

THE FAVOR OF THE WEEK
Kenneth Gonzalez showed up on twitter recently and has become the new darling.  He and I connected sometime back via Ian Clayton (The best head of hair in ITSM).  Ken takes a moment to look at framework failings.  


SOCIAL TOOLS TAKE KM TO A NEW LEVEL
I really could care less about the Oracle download.  Actually the article is not that great either.  What is great?  Knowledge Management the redheaded stepchild of ITSM could get an injection of life via social tools.  So much knowledge goes lost with these new tools.

THE RISE OF THE INSTANT ITIL EXPERT
James Finster, everyone’s favorite plastic avatar (not anymore) has been on a posting frenzy.  I like it.  First the dude can write, Second he is not afraid to lay it out there.  Which ITIL Expert are you?

EQ: THE NEW TECH COMPETENCY
Refer to “Enterprise Arrogance above”.  Simple put Elliott Ross takes time DAILY to post his thought son SMB and Tech.  His message is consistent and he is a great follow on Twitter. EQ is a favorite topic of mine and the fact that ANYONE on earth in IT even knows it exist gets a nod immediately.  Elliott does a great job at putting it out there for us this week!

HITLER AND THE MAGIC QUADRANT
As mentioned on ITSM weekly the podcast, the must see video of the week.  PS you better read quick!

FORESTER TELLS ANALYSTS NO MORE PERSONALLY- BRANDED BLOGS WITH IMPLICATIONS FOR ANALYST RELATIONS
Money talks so you don’t have to, actually please stop.  The social media train is pissing off Analyst firms, good.  They need to be afraid.  They need to be VERY afraid.  The old guard of BS is bleeding out faster than Kennedy.  I wonder what this means though for some of the analysts on Twitter?  P.S Just removing blogs won’t help you retain your cash.  You have just created the ultimate ITSM Streisand effect.    I do wish though Red Monk actually took time to speak back/with via Social Media.  They do a great job at sharing but COMPUTER SAYS no at interaction.  

REACTIONS FROM “THE” FORRESTER AND GROUNDSWELL
Looks like everyone and their mother is racing to spin the analyst situation.  From my point of view it looks like pure spin.  I think Forrester should just be happy they are getting some press at this point.  After the Hitler MQ video they need some.  Oh, maybe, just maybe this is all a controlled PR experiment?  No, not possible that would take original thought.  Net/Net they are moving blogs into the Forrester forest where people will have to pay for them.



 YOU TWIT WIT!!:                     

ITIL cert is much like the American dollar. Backed with promises, not gold. #ITIL

IT learns from both the "carrot" and the "stick” unfortunately IT uses them to build snowmen.

Figured out!  American ITIL http://bit.ly/d2AxwA <> http://bit.ly/99Tu25

#HDI2010 #PINK10 like the family reunion without the awkward funeral part.

ITIL Foundations gives you "Esperanto" but you still need your native tongue #ITSM

BREAKING: NEW ITIL REFRESH BOOK NAME!! "Lorem Ipsum"