Take Two and Call Me In the Morning

Lots of chatter yesterday and today on tools, certification and drama.

So I thought I would clear this up for everyone.

Your ITSM Service Desk tool is either THIS  OR THIS.

Validation will only come from careful review of the tool, a proof of concept and finally and MOST IMPORTANTLY a willing and loving staff to care for the baby tool until it matures in your organizatoin. 

Most organizations purchase tools much more mature than they are,  with hopes that they the organization will grow into the tool.

Trust me start with a tool that doesn't do ANYTYHING to support your processes and prove to yourself and your CXO that you need something more.  Spend 10,000 to start and as you wear each tool out move on.

Take two inexpensive tools can call me in the morning.