itSMF USA talks prISM

After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.  

We were fortunate enough to chat with @dougtedder and @RobertSterbens from itSMF abou the new program.

To download the prISM handbook click here.

To view the prISM website click here.

To watch the video in HD, click here.

Information on Doug Tedder and Robert Sterbens is below.

Thank you itSMF USA for your transparency.  

If you have questions for itSMF that were not addressed in this video you can submit them through the our Anonymous questions area or below.    Answers will be posted to our itSMF USA twitter.

Bob Sterbens

President- Elect itSMF USA

This is Bob’s third year on the national board for itSMF.  He is the heart and passion behind priSM.  As a board member, Bob’s focus this year includes:

• Helping drive services and programs that improve member skills, abilities, and experience in service management
• Fostering an engaging community dedicated to service management
• Develop the brand awareness of itSMF

He’s the driver behind the new “Connect, Learn, Grow” mantra for itSMF USA and he means itJ

Doug Tedder

Doug has been active member of itSMF USA for five years.  This is Doug’s first year on the itSMF USA Board of Directors, leading the Interest Group and Membership Services Portfolio.  This portfolio is dedicated to:

• Positive and valuable membership experiences.

• Provides LIGs and SIGs the structure to create programs to recruit/encourage membership growth

He’s the “IG” guy…whether it’s SIGs or LIGs, he wants to make sure there is open, valuable lines of communications between the chapter and these groups, so that participants have a meaningful experience with itSMF USA.