ITSM Weekly The Podcast (Week 11)

Castles, Old Queens and Wheels on a Bus.

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran

Special Guest:   Malcolm Fry

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383

Week 11 Topics:  Episode 569(well episode 11)

 Show Notes and Links:  Malcolm Fry is a world renowned, distinguished and highly entertaining IT industry luminary with over 40 years experience in Information Technology. Malcolm is the author of many best selling books on IT Service Management, he has had numerous articles and papers published. He is regularly used as a source of information by technology journalists. He is also the solo performer in a highly successful best selling DVD series made for the Help Desk Institute explaining the relationship between the ITIL processes and the Service Desk. He has written 6 ITIL focus booklets of which over 100,000 copies are now in circulation. His previous publications include ‘A step-by-step Guide to Building a CMDB’ and ‘How to build and ITIL Service Management Department’ while his latest publication ‘ITIL Lite’ is due to be available early 2010.

• Inforonics ITIL Training
• Know-10 Event
• HDI 2010 Event
• ITIL Lite Workshops
• REAL ITSM (IT Skeptic)
• ITIL Lite Book
• Personalized ITIL
• Small Scale ITIL Book
• Corporate Slapper
• Chris and Michael Jackson
• Malcolm Fry’s Childhood Home was THE BOMB
• Indiana Jones

****ITIL Lite Work Shop Review Coming to the Blog Next Week***** 

 Listen below or download the MP3 HERE! (iTUNES NOW AVAILABLE)

The wheels on the bus……..

The wheels on the organization
go round and round
round and round
round and round
the wheels on the organization
go round and round
all day long……

Now the customers

the customers say
it’s gone wrong again
gone wrong again
gone wrong again
the customers say
it’s gone wrong again
all day long……

Now second tier

the people in second tier say
not my problem
not my problem
not my problem
the people in second tier say
not my problem
all day long……

Now your boss

my boss just says
get on with the job
on with the job
on with the job
my boss just says
get on with the job
all day long……

Now your friends

my friends all say
you must be mad
must be mad
must be mad
my friends all say
you must be mad
all day long……

Week 11 - ITSM Weekly The Podcast