ITSM Weekly The Podcast (Week 16)

ITSM Community, Zombies and The English

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Matthew Hooper and Matt Beran

Special Guest:  Chris Dancy

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383

Week 16 Topics:  Episode 1541 (well episode 16) 

• Mainville’s Podcast Audio Blooper
• Finister Goes Crazy on the Podcast
• Explanations of Obscure References
• itSMF NZ Conference
• Hank Marquis
• Steve Chambers Silenced in his Blog
• Good Analysts, Ovum, RedMonk and Forrester
• itSMF Fusion on the Move
• Why people do not go to conferences, meetings or webinars on ITIL any more
• Carlos Casanova
• John Lamb
• Compuware
• MIT CIO Summit
• Cambridge Mass Parking
• Value Per Minute (VPM)
• Signal to Noise on Twitter
• Doug Hoff’s LOW NOISE ITIL
• TweetDeck adds Filters
• CA World
• Vendor Tweets for ITSM
• Parature gets it RIGHT!  Facebook Support!
• Small Business Accounts on Twitter
• Hoop and Beran’s Rules of Engagement on Twitter
• New Scale Software
• Cloud Computing Rants
• BPOS
• ZenDesk Backlash
• The Cloud and the ITIL Zombie
• Peter Kretzman Blog
• Christian Science Monitor
• Gandhi Quote
• itSMF Community
• The Role of the ITSM community
• The Seventh Sign
• James Finister’s Focus
• May 28^th, itSMF USA “Connect, Learn, Grown FM” #CLGMF Podcast Launch
• itSMF USA Web Site Redesign Coming
• Transparency, Mistakes and itSMF USA

Listen below or download the MP3 HERE! (iTUNES NOW AVAILABLE)

ITSM Weekly The Podcast (Week 16) from ServiceSphere on Vimeo.

Week 16 - ITSM Weekly The Podcast

Comments

[The IT Skeptic]

Yo Chris! Welcome back! Sauce on the burger!

There's nothing wrong with not caring about ROI when it is YOUR money buying YOUR sports-car. There is everything wrong with spending your employer's money or customer's money for emotional reasons. It's ALL about value returned on investment when it is somebody else's money

BTW on the topic of sportscars "If you have a process problem there is not a technology solution. If you are paunchy and aging, buying a red sports car does not fix the problem (though you may feel better about it)." http://www.itskeptic.org/people-practices-things

[Peter Kretzman]

Great podcast, guys, and thanks for the reference to my blog. However, I think Chris got confused when he referenced an alleged tweet of mine about ROI: not only haven't I tweeted on ROI in at least the last month, my stance is that ROI is WAY overused/overrated, the opposite of what Chris indicated the tweeter was saying. I even wrote a post on this (a two-part series) called, "Financial metrics for IT: the holy grail of ROI, and how it misses the point". Find it at
http://www.peterkretzman.com/2008/03/19/financial-metrics-for-it-the-holy-grail-of-roi-and-how-it-misses-the-point-part-1/

Keep up the good work on the podcast. I'll be back to hear more!