This Week In Service Management

The best links, stories and downloads from this week on Twitter regarding ITSM.

Anal-Cyst Quote of The Week:  Gartner Executive Programs Says CIOs Must Develop World-Class Merger and Acquisition Integration Capabilities

It’s Official  - ITIL is a Commercial Product What do you get when you have a blog read by thousands of people globally and a history of  quality posts?  You get to wrap it all up in a piece like this.  Way to go Skep.

When Worlds collide.  Axios is stating that Service Catalog is STILL tops, but at itSMF UK it shows up on the program just once…hmm.

OpenSource ITIL?  Ok I had a chance to meet some of the guys from OTRS at a conference this year.  Interesting concepts and now iPAD apps….something tells me to watch this group.

Everything old is Cloudy again.

Say what you want about Microsoft System Center Service Manager, they aren’t afraid to air the “WTF” in public

Who is #Gartner to state Rights and Responsibilities for #Cloud Computing Services?? http://tinyurl.com/2d5e9l2

The day the music died

Sales Does It, Then Low Cost Players Do It, all the while the big ITSM tool vendors roll around in the SLOUTH that is framework hell.

The fact we need a platform for Listening is a #Fail  for human and technology.  

Hoots from the CEO of HootSuite Ryan Holmes

 Listen to what the MANN says.... What’s hot in IT service management?

Congrats the Rocky Mountain itSMF for their first VIDEO meeting!