ITSM Weekly The Podcast (Week 24)

The day the SaaSy Music Died, Community Chest and Fan Mail

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy and Matthew Hooper 

Special Guest 1:  - Sophie Klossner

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383

Sponsor:  Hornbill Software

Sponsor Special:  You Choose!!

NOTE:  There were audio issues with some of this recording.  We apologize in advance!

Week 24 Topics:  

• HDI Overview & Sophie’s Roles
• How has the “help desk” changed over 18 years
• Bursting Out
  
• Beran’s first TOUCH
• HDI Global Partners
• Practices and Salary Survey
• You Build Value in yourself, for the benefit of the organization – Hooper
• SIM Boston
• itSMF Fusion 2010
• Lisa Rowe’s Podcast Appearance
• Stats on Male/Female in the Support Manager Role
• Gartner Cloud Rights
• Going down the Path (2:02 seconds)
• The Dark Side of SaaS
• Historic Tweet , Service-Now
• Matt Beran – The Social Future
• ITSM Industry Defining Moment
• Service-Now the response
• Twitter the Library of Congress
• Service-Now
• Inforonics
• The Video Clip for Twitter Responsibility
• HDI Twitter
• Fan Mail
•                 Michael, Southern California
•                 Jeff Brooks
• Imperial Palace, Tokyo
• Contact Sophie Klossner

Listen below or download the MP3 Download or iTunes Link

ITSM Weekly The Podcast (Week 24) from ServiceSphere on Vimeo.

Week 24 - ITSM Weekly The Podcast