Sunday
Aug012010
This Week In Service Management (Week July 30, 2010)
Sunday, August 1, 2010 at 3:16PM The best links, stories and downloads from this week on Twitter regarding ITSM.
Amazing story of the "New Teleworker"
Gartner's "Hype Cycle" Due Soon, But Mine's Better
Social Care: Managing Customer Service via a Facebook Page
What is higher on the food chain in Microsofts’s eyes? ITIL or SixSigma?
End of an Era at TripWire and Gene Kim
For those of you who are not true believe in the power of prayer LOOK AT THIS
Facebook #questions now you can get fired in 1/2 the time it used to take with Social Media.
Maybe Your Customers Don't Want to Talk to You
I have been on hold talking to "support" professionals at #quickbooks I don't' think they who i am
Twitter user @riChchestMat is looking for good ITSM books on apple or Kindle. We have only one
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