This Week In Service Management (Week August 13, 2010)
Friday, August 13, 2010 at 4:44PM The best links, stories and downloads from this week on Twitter regarding ITSM.
Using ITIL® and PRINCE2™ Together Case Study (PDF Download)
Countering a disturbing bandwagon: rich vs. poor IT organizations and Skeps take is here!
Don't Stop Them, Educate Them: Social Networking Security
Social Media for VMWorld Document
OGC Update ITIL Software Scheme August 2010
No twitter, still want updates, no problem
On the origin of ITIL Expert species > I’m thankful Ivanka is writing more.
How did ServiceSphere Do it? > Not sure what ServiceSphere has accomplished in the bigger scheme of things, but people will often ask me straight out, HOW DID you create all “that stuff”. I use new media for curation. This video literally made my jaw drop. It was like watching me talk about how in 18 months I created a social niche for ITSM. If you ever want to “do” it, learn from this video.
EDUCAUSE Now - #30 - 1) So, You Want to Be a Leader? 2) Implementing the ITIL Framework > WOW GREAT JOB!
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