ITSM Weekly The Podcast (Episode 30)

Christory, Christmas Gifts, CSI and Xbox

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

 Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Special Guest:  Juan Torres

Series:  ITSM and Higher Education

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor:  Cherwell Software 

Sponsor Special: Higher Education and ITSM Software

Episode 30 Topics:

• Inforonics Support Cast
• HelpDeskManager (on Twitter)
• ITSM Weekly UK version (aka @FakeITIL)
• The Help Desk is on Fire….we don’t need no water, let the…..
• Best Employees are Education Majors (NOTE:  not IT)
• How to Train Higher Education Students to run a Help Desk
• Facebook Places for helping new employees (students)
• The Help Desk ate my homework
• If they use it at home, we support it on campus
• Shakira on a Roomba
• HDI
• HDI Certification
• You are a support person for life
• Christory, The birth of Christmas Gift that keeps giving
• FrontRange Solutions
• Who is Cherwell?  Cherwell Software our Sponsor!
• Help Desk vs Service Desk
• Help Desk customers FEARLESS
• HDI CSI, Customer Service Index
• Wordel
• Cone of Silence
• The Juan Torres (Help Desk Manager Higher Education)

Listen below or download the MP3 HERE! or iTunesTweet

ITSM Weekly The Podcast (Episode 30) from ServiceSphere on Vimeo.



Episode 30 - ITSM Weekly The Podcast