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Practitioner Radio Episode 2

Practitioner Radio - Show Notes

  1. Goal for the Practitioner Radio Podcast
  2. Problem Management Explained In Laymen’s terms
  3. Problem Management In The Kitchen
  4. Using Pattern Recognition to identify Problems
  5. Process Owners - Organizational & IT Cultural Challenges
  6. Managing Processes across Vertical Organizational Structures via a Matrix Model
  7. Can you have Problem Management without a Problem Manager?
  8. Problem Management on the Service Desk (Pros & Cons)
  9. Known Errors Without Problems (Example - Blaster Virus)
  10. ITIL Implementation Roadmap (Problem Management) Link:
  11. Service Improvement Tips – Problem Management Link:
  12. Setting Tolerance for creating Problem Records
  13. PinkSCAN Process Maturity Problem Management Link:
  14. Typical Initial Roadmap for ITIL Processes

Troy’s Thunder Bolt Tip Of the Day (Get off the Hamster Wheel of Death)

For those Who Want to to download or Subscribe from iTunes here is the link to the Pink Elephant Podcast Section.

Troy’s Thoughts What Are Yours

An S.E.P.,’ he said, ‘is something that we can’t see, or don’t see, or our brain doesn’t let us see, because we think that it’s somebody else’s problem. That’s what S.E.P. means. Somebody Else’s problem. The brain just edits it out; it’s like a blind spot. If you look at it directly you won’t see it unless you know precisely what it is. Your only hope is to catch it by surprise out of the corner of your eye.” ~Douglas Adams



Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android




Practitioner Radio (episode 2) from ServiceSphere on Vimeo.


Practitioner Radio Episode 2

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by Chris Dancy