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ITSM Weekly The Podcast (Episode 47)

Waiting for Superman

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor:  Consulting Portal

Guest:  Dennis Ravenelle - Havard University - 5 years ITSMF Board Membe

Episode 47 Topics:

**News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

  • Mobile adoption rate and the battle begins - well almost Verizon release date slips
  • Quote from eWeek "Verizon as aimed at Android, it's important to note that Verizon's iPhone 4 will be on 3G, not Verizon's speedy new 4G LTE network that company executives spent most of their time talking about at the 2011 Consumer Electronics Show. Once word gets out how fast the data flows on 4G LTE Android devices from Verizon, AT&T and others, Android's uptake could continue to rise."
  • Workforce collaboration - New breed of co-opetition.  IT Execs sharing jobs on SIM Members in Transition.  BullHorn ( ) , where staffing firms can join up to fill positions and share profit. (

  **Practitioner, Service Desk**

  • Chris predicted the Mac App store and when is it coming to enterprise (oh it's already here if you use macs or BYOPC) How long until Oracle gets an app on there?
  • Working with a client this week, and I have to say, it's all about culture.  There is a culture of change, and a sense of common goals.  This makes projects and improvements like butter.
  • Plain text passwords. I signed up for a service this week and their site didn't obscure the password I was creating - #SCARYASSHIT

 **Social Media, Tools and Vendors**


 The Five Food Groups

Service Transition, improvement, Strategy, Operation and Design


 Listen below or download the MP3 HERE! or iTunes



ITSM Weekly The Podcast (Episode 47) from ServiceSphere on Vimeo.





Episode 47- ITSM Weekly The Podcast

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Reader Comments (1)

The pain point is never a specific ITIL "process". it is always a business or operational issue and the solution is always a mix of bits and pieces from ITIL and elsewhere. I've come to the conclusion in recent times that not only should you not structure your organisation around ITIL processes, but also you should NOT structure your initiatives around ITIL "management items" either. Don't "do change" any more than you "do ITIL". You execute a plan to address a business need or pain and you take fragments or guidance from ITIL to meet it. But I reckon it is never ALL of any one process/item/domain, let alone all of ITIL as the "ITIL Lite" book suggests

February 1, 2011 | Unregistered CommenterThe IT Skeptic

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by Chris Dancy