ITSMWP REST OF THE WORLD EDITION - EPISODE 22

In the end, he was not only my friend, he was my customer.

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Show notes Episode 22 – October 2011

Pat and Barclay sit down with Tessa Troubridge and Howard Kendall of SDI to talk about customer service week 2011! 

• ·       SLM SIG
• ·       Chris Matchett is tasting Whisky
• ·       ISO 38500 Foundation Course

Guests

• ·       Howard Kendall & Tessa Troubridge - SDI

News  

• ·       Steve Jobs dies at 56
• ·       iPhone 4S release
• ·       Other mobile vendors benefit from iPhone 4S release
• ·       Smudgy Smeary Screens
• ·       Multi-touch gestures in Lion
• ·       What it’s like to own an Apple product
• ·       iCloud
• ·       Queues at the Apple store in New York
• ·       iBores
• ·       Mitchell and Webb on Apple (video)
• ·       Siri
• ·       Apple’s position in smartphone market

Topics – IT Service Week

• ·       National Customer Service Week
• ·       Watchdog story on BA – To fly to serve
• ·       Customer Service Television – CSUKTV
• ·       BA story on CSUKTV
• ·       Giving back to the ITSM community (Stephen Mann Interview – video)
• ·       SDI Research (free during IT Service Week)
• ·       Super hero – Is this a young Barclay Rae
• ·       SDI Awards – How to structure your entry
• ·       SDI Linked in Group
• ·       It’s all coming back to me now
• ·       Stephen Mann’s blog
• ·       Business and IT Strategy is the same thing
• ·       Batch files are not dead
• ·       Big society
• ·       Biggest employers in the world
• ·       Larry Ellison CEO of Oracle on Fusion (video)
• ·       Roach motel
• ·       iObsession
• ·       Malcolm Fry on Cloud (video)
• ·       Legislation and Cloud
• ·       Cloud and the Patriot Act
• ·       Article in the Economist on Ubiquitous Computing
• ·       The Kettle you can text message
• ·       Golf course Apps
• ·       Extra internet traffic during the Olympics
• ·       The ITIL 2011 update and BRM
• ·       Don’t outsource what you don’t do well yourselves
• ·       ITSMTV – Due diligence on ourselves (video)
• ·       Sodexo service desk
• ·       KLM video – Using social media to make passengers feel special

Upcoming SDI Events

• ·       Nov 7, 2011 -  Social Media for IT Service Workshop
• ·       Nov 16, 2011 - Turning your metrics into powerful persuaders
• ·       Dec 14, 2011 - Breakfast briefing CSI for service desks
• ·       SDI Conference - June 19-20 2012 – 5 Star Service
• ·       James Timpson – Upside down management

• ·       Drongo
• ·       SDI – Hosting and streaming sponsors for ITSMWPROW

Practitioner Radio Episode 15 by ITSMWeekly

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Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

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