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Tuesday
Dec202011

Prognostication From Tomorrow - ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 12.5

  

Prognostication From Tomrrow
What happens when the bottom of the world chat about IT Service Management.

HOSTS Episode 12.5: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

Month in review

The Team Reflect on 2011 & Look Forward to 2012

Highlights for the Month

Simone’s highlight for the month was the round of sustainability workshops that Karen did for HDAA and attending first Geek Girl event in Sydney.

Tristan’s month has been a blur!

Highlights of 2011

Establishment of the ITSMAP crew

Meeting Chris Dancy 

itSMF NZ Conference

itSMF AU Conference and the wine tour

Kepner Fourie course

Surviving a year

Inaugral podcast was on 23rd February 2011 – the day after the Christchurch earthquake – magnitude 6.3

Karen’s book – Balanced Diversity and itSMF webinar 

Scratch and sniff ITSM book

Get Published – Listen to Chief Editor itSMF Publishing on podcast episode 4 

Andrew is doing a book review for itSMF AU on Balanced Diversity

Favourite podcast of 2011

2011 saw 13 episodes – 5 special guests – 2 live broadcasts from conference floor in AU and NZ

Favorites include the live broadcasts and special guests

Fujitsu global sustainability benchmark

Predictions for 2012

Continue to talk about organisational / cultural change

End of management – Gary Hamel

DIKWIS

Outsourcing is in

End of the inbox 

Company ditches email 

Confluence for collaboration

Mastering gamification 

Gamification by design – Gabe Zichermann 

Forbes 2012 women in technology

2012 Events

itSMF New Zealand Conference June 12-14 2012 – Mac’s Function Centre, Wellington

http://www.itsmfconference.org.nz 

itSMF Australia Conference August 20-23 2012 – Gold Coast Convention Centre

http://www.itsmf.org.au/leadit/conference2012/

Booby(s) of the Month

Faulty Royal Mail website over charges customers

Booby of the Year

Qantas due to their hashtag #qantasluxury disaster. Karen’s recent experience shows that they are still not quite getting it right despite trying very hard!

Close

The team will record Episode 14 on January 25 2012.  This will be our show looking at predictions for 2012 with special guest Rob England aka The IT Skeptic and IT Swami.


 

Your Hosts:

Karen Ferris                      karen.ferris@macanta.com.au

Simone Moore                   simone@hdaa.com.au

Andrew Friar                       andrew@enduranceit.com.au

Tristan Boot                         tristan.boot@gmail.com

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by Chris Dancy