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Sunday
Feb132011

Practitioner Radio Episode 4

Troy’s Thunder Bolt Tip of The Day

Regardless of the source of source of change, you call it a project an application enhancement, infrastructure change, maybe some IMACS (Install Move Add Change), you need to get those changes together on a forward change schedule that allows you to see how you implement, adopt changes in CONTEXT with each other.

Changes in isolation are deadly.

Show Notes

  • Troy’s Blog
  • ServiceSphere Blog
  • Problem Management (Blog and Podcast)
  • Service Levels (Blog and Podcast)
  • Change Management (Blog)
  • Family Calendar
  • Who should be involved with a Change?
  • Change is about the LEVEL of RISK, not the level of effort!
  • Marketing the Change is PART of the process
  • Core Change Group – Department Head, ALL CHANGES through one pipe = BAD!
  • Pre-Approved Changes?  Standard Changes?
  • KPI’s for Change Management
  • The MEAN by which you determine priority is share across PROCESSES
  • The Practicality of Prioritization
  • Is a Service Request a “baby change” or an incident….the days before v3
  • The ITIL Gods
  • There has ALWAYS been a MIXED supplier view (CLOUD impacts CHANGE HOW?)
  • What happens when a cloud service adds NEW FEATURES?  Google Priority InBox goes live!
  • Change Management Meets the Airport
  • Pain is a motivator!

 

   

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

 


 

 

Practitioner Radio (episode 4) from ServiceSphere on Vimeo.

 

Practitioner Radio Episode 4

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by Chris Dancy