ITSMWP Rest Of The World Edition (Episode 6.0)
Sunday, February 27, 2011 at 6:37PM 
Exile in Futureville
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
HOSTS Episode 6: James Finister, Patrick Bolger, Barclay Rae and Stephen Mann
Episode 6 Topics:
Agenda:
Register for an ITSM Extreme Makeover
Will Johnson
David Ratcliffe on Twitter
Extreme Makeover Press Release
ITSM Extreme Makeover Partners
Hornbill Service Management (Software & Services) Follow @hornbill_sys on Twitter
Pink Elephant (Education & Process Design) Follow @theitilexperts on Twitter
GamingWorks (Apollo 13 & ABC of ICT) Follow @gamingpaul on Twitter
Loyalist Certification Services (ITIL Examinations)
Pink Elephant 2011
Pink Elephant Conference 2011 Photos
In the year 2525, if ITSM is still alive
Photo of Twitter panel at Pink11
Pink11 Opening video – Are you ready?
You can’t discover services)
CMDB’s produce little but nice diagrams
CMDB & Service Catalog
As an industry, can we give clarity to CMDB & Service Catalog?
Rob England’s view on CMDB Follow @theitskeptic on Twitter
Barclay’s whitepaper “Sex and the CMDB”
Ian Clayton Outside-In Service Management Follow @ianclayton on Twitter
USMBOK – Universal Service Management Body of Knowledge
Service Catalog vs. Service Request Catalog
Supplier Management crucial for cloud
IT split in two – Strategic & Operational
Service Integration
Charles Betz session – The architecture of Lean IT value streams
Matt Hoopers Blog – Get your head out of the “Cloud” and focus on the Biz
Chris Dancy’s Predictions - Follow @ServiceSphere on Twitter
Mobile devices to take over in 2011
If it’s free, you are the product
Chris Dancy should present his session on ted.com
Personal Sourcing at the extreme
Body as a platform
Raise right eyebrow to tweet
Consumerization moving faster than enterprise IT
Gen Yers are reinventing the future of IT
Future trends of IT session
Supporting user sourced devices
Gartner prediction - By 2012, 20% of businesses will own no IT assets
IT is no longer in control
You can’t prevent users from accessing social media
Stats on Facebook use and growth
Nearly half of Americans use Facebook, 7% use Twitter
Social Media – A fad, or an opportunity for IT to demonstrate value
Matt Beran demos Facebook support at itSMF Fusion 10 Follow @mattberan on Twitter
Hornbill demos logging service desk calls from Twitter
Cloud
Depends on the quality of Supplier Management
Integration with business processes may create dependency on SaaS providers
Egypt – One of the top locations for outsourcing
How will ITSM change
Pay more attention to Consumerization trends
Social Media for the IT Service Desk panel discussion at the Service Desk and IT Support Show
The IT Skeptic – He Tangata – The people aspect of ITSM
Captain Michael Abershoff keynote – It’s your ship
Leading engaged associates
Jimbofin’s head is buzzing – Stop eating bees
Can we have a virtual Pink Conference for UK people?
If you have a gambling problem, stay away from Vegas
itSMF events need Pinkification
Ian Clayton’s Outside-In Foundation Class (coming to the UK in May)
Ian Clayton’s Mapping the service experience class (coming to the UK in May)
Barclay Rae - Service Strategy Workshop
Next ITSMWP EMEA Podcast – March 2011
Listen below or download the MP3 HERE! / iTunes / PinkAPP for BlackBerry, iPhone and Android
ITSM Weekly The Podcast Rest of the World Edition Episode 5 from ServiceSphere on Vimeo.
Reader Comments