ITSM Weekly The Podcast (Episode 54)

Enterprise Out of Water, 30 Minutes with the CEO of hootsuite

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor:  zendesk

Coupon:  50% off! Promo Code: ITSM 

Guest: Ryan Holmes, CEO of Hootsuite

Episode 54 Topics:

**News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

• Japanese Disasters
• Japan Disaster effect on Chip Supply
• According to research company IHS Supply, 1/4th of the globes silicon wafer manufacturing has been shut down, with no estimates of production restoration.
• Robert Scoble Tweet Reply over Libya
• AT&T to buy T-Mobile
• iPhone switch for Chris
• 100.00 per customer for AT&T
• Ipad2 releases as Palybook makes release

**Practitioner, Service Desk**

• Home office - I'll show you mine if you show me yours or e-mail.
• Lifehacker new video podcast
• Great Wiki for ITSM: blog post link here
• CustServ Win: Cuisinart - blog post link here
• CustServ Loss: none this week, way to go customer service depts!
• HDI conference is coming up

 **Social Media, Tools and Vendors** 

• Number 2 most signed up session for Chris at HDI2011
• LiveTime iphone App
• Twitter 3rd Party Vendor Integration

 ENTERPRISE.NEXT: 

How to be AGILE in today’s rapidly changing enterprises!

• Kevin Rose
• ManCrush Autographed Kevin Rose Clothing
• Ryan Holmes CEO of HootSuite
• Dan Martell of Flowtown
• Hootsuite History
• “South by” = SXSW
• O’Reilly Radar Award to HootSuite
• Jodee Rich
• Twitter 3rd Party Vendor Integration from the CEO of hootsuite
• Enterprise.Next Podcast Series
• Where is the socialization of the enterprise going?
• Email a social Tool.
• Social is more passive.
• Salesforce Chatter
• Yammer, Chatter and Tibbr
• What will it take to get social streams into the enterprise?
• Freemium
• 1.4 million hootsuite users
• Mobile App vs Native Web Apps
• It’s a Holy War
• The hootsuite answer?  Mobile gets a native app, the desktop experience will be web.
• Toot Sweets
• Dick Costolo
• Facebook wants to be in the enterprise
• Facebook and Snaptu
• Design lead development
• 37 Signals
• The HARDEST thing for a product to do is NOT add a feature
• The needs of the many
• James Bond Secret Gadgets
• HDI Road Tour Sponsered Tour by HootSuite
• Ryan on Twitter @invoker

LISTEN NOW!

   

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

Tweet

54 from ServiceSphere on Vimeo.

Episode 54- ITSM Weekly The Podcast