Practitioner Radio Episode 7

 Troy’s Thunder Bolt Tip of The Day: "Everyone has a service Catalogue! Its Either a rather large Line Item on your Customers P&L or its some declared value description of the services your provide for the money provided each year. Which kind of catalogue do you want?"

Show Notes

• Jack Probst Visit
• ISO 20000
• Service Catalogue
• Pink11 Blogs around IT Services
• NewScale Software
• Touchpaper (LANDesk)
• Service Catalogue Classes
• How does TROY define a service
• The Service Catalogue is about the EXPERIENCE
• Ian Clayton
• Service Catalogue is the Rosetta Stone between business and the IT
• What was the Rosetta Stone
• What Museum has the Rosetta Stone?
• The product is NOT the totality of the experience
• The service catalogue module
• When I hear you say service, I think of Microsoft “services”
• Where do you start with a Service Catalogue?
• Request Catalogue<> Service Catalogue
• Buy me Now….ACTIONABLE SERVICE CATALOG
• What question has scared Chris about Service Catalogue for YEARS?
• Service Owner
• Business Relationship Management Roll eg. Business Dev
• Demand Management         
• Service Level Management Podcast
• The Service Catalogue is your MASTER SERVICE LEVEL AGREEMENT!
• Sears WISH Catalog
• When did RUSH shipping happen?
• Chris’s Birthday
• Troy's Service Catalog Blogs

LISTEN NOW BELOW 

   

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

Tweet

Practitioner Radio Episode 7 from ServiceSphere on Vimeo.

Practitioner Radio Episode 7