Thursday
Mar242011
Practitioner Radio Episode 8
Thursday, March 24, 2011 at 7:16PM 
Troy’s Thunder Bolt Tip of The Day: The day you began your ITSM journey you began the march down a path that will inevitably lead you to a customer requirement to do service based costing.
Show Notes
- Technology Panel
- Michel Feaster
- Apptio
- Financial Management
- Canadian Money
- Service based Costing vs Vendor Accounts Payable Process
- Service Based Cost Model
- Recovery is a nice way of Chargeback
- The Nile
- Mixed Supplier Model, the cloud doesn’t change this!
- The IT Accounting Group
- Contact Management, found in Procurement
- Each Manager does their OWN contact management
- Service Catalog Podcast
- When do you start having the COST discussions?
- Service Asset (PDF LINK)
- The PRODUCT is NOT the full extent of the SERVICE
- Cost Center Accounting
- Is IT a cost center?
- You’ve been given the latitude to NOT be transparent; you are STILL a cost center.
- Is there a difference between and invoice and getting budget!
Listen below or download the MP3 HERE! / iTunes / PinkAPP for BlackBerry, iPhone and Android
Practitioner Radio Episode 8 from ServiceSphere on Vimeo.
Reader Comments (2)
Hi there Chris, Firstly I just want to say thankyou to both you and Troy for an excellent podcast with great qualiy content and interest. I have been an ITSM consultant for several years now and I value your podcasts as they give great examples and reminders - its a refresher that every ITSM practioner should take!
WOW, thanks. I actually learn so much when I get to do this with Troy. Thanks for taking time to comment Andrew! It is appreciated.