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ITSM Weekly The Podcast Antipodean (Episode 1)

Earthquakes, Clouds and Connections!

What happens when the bottom of the world chat about IT Service Management.

HOSTS Episode 1: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

Episode 1 Topics:


  • Simone Moore - from the army to pay TV and now HDAA.
  • Andrew Friar - no grey hairs despite 24+ years in I.T. and now finding himself!
  • Tristan Boot – calling from Christchurch, NZ – the day following the 6.3 magnitude earthquake – shaken but ready to discuss DR and ITSCM on later podcasts.
  •  IT survives disasters and social media comes into its own.
  •  Karen Ferris – happy to be a true blue Aussie.
  •  How we got here and why? Thanks to Mr. Chris Dancy.
  •  Call for ideas for topics and guests. Email:
  •  The hosts reflect on 2010.
  •  Social media. Twitter is a like drinking from a fire hydrant! LinkedIn outage goes unnoticed by the team.
  •  Does Virgin Australia have a blame culture?
  •  Using social media for IT support.
  •  Facebook - personal or professional?
  •  Our children’s future – do we know what that is?
  •  Cloud is outsourcing with a flavour of risk? Is it a nebulous concept?
  •  itSMF USA Conference – where the twitterati meet!
  •  itSMF New Zealand Conference – small but passionate.
  •  itSMF Australia Conference – WA here we come.
  •  Organisational change involves people and that is why it is hard. They squeal too!
  •  Yogi Bear is really the IT Skeptic (or is it vice versa).
  •  Free ITIL. Free ITIL. Free ITIL.
  •  What’s in store for 2011?
  •  ITIL qualifications versus credentials.
  •  The ITSMAP team to podcast from the itSMF NZ Conference in Wellington.  
  •  Schools need to better IT education.
  •  BOOBY OF THE MONTH: for advertising vacations in Christchurch with pictures of the cathedral before the earthquake posted after the earthquake had occurred.
  •  Conference Details:





Listen below or download the MP3 HERE!  / iTunes (COMING SOON) /PinkAPP for BlackBerry, iPhone and Android



ITSM Weekly The Podcast Antipodean (Episode 1) from ServiceSphere on Vimeo.


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by Chris Dancy