ITSM Weekly The Podcast (Episode 53)

METRICS KILLED THE SERVICE DESK, IT'S TUNGLE TIME!

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor:  zendesk

Coupon:  50% off! Promo Code: ITSM 

Guest:  Erin Lariviere, Marketing and Community Manager at Tungle.me, a web application that makes scheduling meetings easy, located in Montreal, Quebec. 

Episode 53 Topics:

**News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

• Episode 53 Actually
• DDoS on rise again
• DDoS Consortium
• CIO Persona’s (Innovator, Intelligence, Integrator)
• Matthew Hooper Leaves Inforonics
• Episode 25 Technology and Connection Overload

**Practitioner, Service Desk**

• Observation as consultant: you become good at doing things alone or with complete strangers. 
• Service Desk win: LAME - My roof rake snow shovel broke.  Called, got a human, got free part, free shipping, overnight and a pleasant conversation AMAZING. 
• Freshbook’s has an outage! Social Media Fail?

 **Social Media, Tools and Vendors** 

• Hashtag abuse (Make sure if you tag itSMF or HDI the link is appropriate!)
• Where is the mobile client for ITSM….COME on…Where is the Social ITSM APP?
• Google Profiles gets and update!
• The SlideRocket Podcast
• Get the most current Podcast ONLY on PinkApp
• Schedule Time with Chris

 ENTERPRISE.NEXT: 

How to be AGILE in today’s rapidly changing enterprises!

• Ryan Holmes, CEO of Hootsuite
• Tungle GODS!
• Erin Lariviere
• What is a Copywriter?
• Community Management
• Tungle Community Manager - advocate for the customer understanding needs and helping them get served.  Guide conversations.
• Community manager future of support for the enterprise.
• Community Management Hand and Hand with Support
• Knowledge is key for the community
• What is Tungle
• Tungle Pro
• The calendar never EVOLVED passed paper!
• How to schedule a meeting with the CEO of Hootsuite
• Calendaring….it’s the WORST problem EVER
• Change Management in the Enterprise with a Calendar?
• Google Apps for the enterprise calendar
• IBM integration – Lotus Live
• IBM MARKETING WE DEMAND IVOR McFARLAND (please)
• Ian Clayton
• Meet with Beran, Chris and Hoop!
• Browser Bar length Limit? 65536
• Enterprise Social Objects IN TUNGLE!
• SMAK
• Service Desk Tools
• What ITSM sounds like to Enterprise 2.0
• Time Shifting Calendars from OUTTER SPACE
• How do you get people to think different in IT?
• Jupiter Day
• Microsoft Outlook 97
• Memolane Changes your history, present and future!
• Memolane for ITSM
• Memolane for Beran
• Tunlge App
• Native vs Mobile Apps
• Community Feedback and Feature Request for Tungle
• Zendesk and Get Satisfaction the ITSM support solution of 2012
• Public vs Private Support (think people this works in the enterprise)
• Rob England
• Service Desk Gamification (help desk .next)
• How do you measure ITSM professionals does not equal EASIER for the CUSTOMER
• Metrics Killed The Service Desk
  RANT…..
• Tungle Pro
• Calendar of the Future
• Explain Tungle via VIDEO!
• THANKS TUNGLE AND ZENDESK!

LISTEN NOW!

   

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

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ITSM Weekly The Podcast (Episode 53) from ServiceSphere on Vimeo.

Episode 53- ITSM Weekly The Podcast