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ITSM Weekly The Podcast Antipodean (Episode 3)

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What happens when the bottom of the world chat about IT Service Management.

HOSTS Episode 3: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

Episode 3 Topics:

ITSMAP #3 Show Notes

Tristan’s move to the City of Sails and coming to terms with new ITSM challenges.

Andrew facing client challenges and thinking about storage as a commodity.

Simone run off her feet with training and prepping for NZ Conference in June.

Karen makes a link between ITSM and Angry Birds as well as ITSM and the Royal Wedding

Special Guest – Kirstie Magowan – Chief Editor itSMF Publications.

Journalism and ITSM (ITIL stuff!) come crashing together and result in Kirstie becoming itSMF Chief Editor in 2009.

At Your Service to be published every second month. April edition out.

Call for articles. Goal for it to be monthly.

Tristan didn’t get his article “The Link Between ITSM and Pole Dancing” published!

Whitepaper competition 2011 now on. Past entries can be read here.

itSMF Publications goal is to provide thought leadership and to benefit contributors and the membership.

Call for authors for itSMF publications or ideas for books. Competitive royalty rates for authors and financial benefits to the local chapter.

Support available for authors from itSMF – hand holding for new and budding authors. Books can be written by teams. If you have a book in your head email Kirstie at and she will work with you to put together a submission for consideration.

Greening Service Management book out soon.

Book on tool selection and acquisition going out for critical review soon and volunteers sought for reviewers. Contact Kirstie.

itSMF Publications is not an English language publisher but a truly international language publisher. Call for translators.

ITIL Update. Is the Service Strategy book going to be translated into English??? Details of the update here. May see the books out in 3rd quarter 2011. itSMFA webinar on publications on 4th May 2011. 

The future of itSMF Publications.

Andrew’s book idea “How not to Die doing Service Management” or

“Great IT Disasters of the 21st Century”.

Kirstie’s KPI is a book a month!

Register for itSMF NZ Conference NOW. Live podcast planned.

Booby(s) of the Month:

Playstation – Personal details of up to 77 million people may have been stolen.

More banking system problems for NAB – millions waiting for their pay.

Suggestions for guests and podcast content to


Your Hosts:

Karen Ferris            

Simone Moore         

Andrew Friar             

Tristan Boot               




Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android




ITSM Weekly The Podcast Antipodean (Episode 3) from ServiceSphere on Vimeo.





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by Chris Dancy