ITSM Weekly The Podcast Antipodean (Episode 4)

 Ninja's have feelings too
What happens when the bottom of the world chat about IT Service Management.

HOSTS Episode 4: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

Episode 4 Topics:

• Andrew wonders what people are doing ITIL to!
• Sony still struggling to move on past being a booby of the month.
• Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference.
• Simone involved with the review of itSMF publication on tool selection.
• Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June and delivering a Thought Rock webinar on 15 June
• Qualifications and Credentials - Special Guest – Peter Doherty
• Peter is the ITIL Ninja.
• Peter presenting on the “Art of War and the ITIL Ninja” at the NZ Conference.
• The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications.
• Expert is someone who has made all the mistakes that can be possible made. This does go anywhere near the definition of ITIL V3 Expert!
• priSM (Professional Recognition for IT Service Management) demonstrates your ongoing education and practical application in service management. Qualifications versus credentials.
• CIO says “priSM – this is what I want”
•  The priSM-like credentials are not new for industries like accounting, legal, engineering etc. so ITSM (a young industry) needs to learn from those experiences.
• Special Interest Groups (SIGs) - a great network for coaching and mentoring and a source of collaboration and learning.
• Check out itSMF AU and NZ for upcoming SIGs and LIGs.
• The team let loose on V3 Certifications! Confusing, cumbersome and costly? Peter’s description – “terrible!”

 Booby(s) of the Month:

• NZ Inland Revenue Department canned a $21 million IT project and no one is taking the blame.
• Australian Tax Office bungle makes computer font too small.

Suggestions for guests and podcast content to info@macanta.com.au

Your Hosts:

Karen Ferris                      karen.ferris@macanta.com.au

Simone Moore                   simone@hdaa.com.au

Andrew Friar                       andrew@enduranceit.com.au

Tristan Boot                         tristan.boot@gmail.com

 LISTEN NOW

   

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

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ITSM Weekly The Podcast Antipodean (Episode 4) from ServiceSphere on Vimeo.

Episode 4 - ITSM Weekly The Podcast Antipodean