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ITSM Weekly The Podcast Antipodean (Episode 4)

 Ninja's have feelings too
What happens when the bottom of the world chat about IT Service Management.

HOSTS Episode 4: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot




Episode 4 Topics:

  • Andrew wonders what people are doing ITIL to!
  • Sony still struggling to move on past being a booby of the month.
  • Tristan is looking forward to the business service catalogue workshop on the first morning of the NZ conference.
  • Simone involved with the review of itSMF publication on tool selection.
  • Karen presenting at Green IT Week 2011 on 3 June, CitySwitch on 17 June and delivering a Thought Rock webinar on 15 June
  • Qualifications and Credentials - Special GuestPeter Doherty
  • Peter is the ITIL Ninja.
  • Peter presenting on the “Art of War and the ITIL Ninja” at the NZ Conference.
  • The Ninja is the Board Member for itSMFA with the portfolio of Qualifications and Certifications.
  • Expert is someone who has made all the mistakes that can be possible made. This does go anywhere near the definition of ITIL V3 Expert!
  • priSM (Professional Recognition for IT Service Management) demonstrates your ongoing education and practical application in service management. Qualifications versus credentials.
  • CIO says “priSM – this is what I want”
  •  The priSM-like credentials are not new for industries like accounting, legal, engineering etc. so ITSM (a young industry) needs to learn from those experiences.
  • Special Interest Groups (SIGs) - a great network for coaching and mentoring and a source of collaboration and learning.
  • Check out itSMF AU and NZ for upcoming SIGs and LIGs.
  • The team let loose on V3 Certifications! Confusing, cumbersome and costly? Peter’s description – “terrible!”

 Booby(s) of the Month:

Suggestions for guests and podcast content to

Your Hosts:

Karen Ferris            

Simone Moore         

Andrew Friar             

Tristan Boot               



Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android






ITSM Weekly The Podcast Antipodean (Episode 4) from ServiceSphere on Vimeo.


Episode 4 - ITSM Weekly The Podcast Antipodean

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by Chris Dancy