ITSM Weekly The Podcast (Episode 64) -Service Desk of the Future 2 Of 5

The Peter Principle

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Guest: Peter Kretzman

Episode 64 Topics:

Travel to the future, The Service Desk of the future.  

 **News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

• CIO Golf Event (SIM)
• Justin Bieber’s Last EP
• Tech Bubble 2011
• Honeywell purchasing EMS
•  Wisconsin Public Internet Free Wifi to Be Shutdown
• Cloud Conference
• GRIPE OF THE WEEK: Overt complexity by design... what is it with engineers creating complexity as a means to self-protect.  Hasn't anyone in the technology field learned the really successful people are the ones who take the overly complex and make it simple.  Hello... Apple!

**Practitioner, Service Desk**

• No Beran! 

 **Social Media, Tools and Vendors**

• Gartner IO event, David Coyle’s Tweets George Spafford is now allowed to tweet
• SDI 2011
• Barclay Rae’s Video show
• UK Social ITSM People:  Barclay Rae, Pat Bolger, ITILGoddess
• Social Media Class taught by ITIL Goddess
• SDI vs. SDITS
• ITSM Gun Show = SDITS
• GRIPE OF THE WEEK:
• LinkedIn, ok, I’m going to learn to deal with generic text invites, but really, people who LinkedIn to you and use the term “friend”
• Linkedin Labs Cool Connection Tools:  Connection Time Line, and InMaps

Topics:

• Guest:  Peter Kretzman
• Hornbill Social Media
• The Peter Kretzman Blog – CIO CTO Perspectives
• The Peter Kretzman Twitter
• You are not a developer you are a dilettante
• Hooper’s Company
• Rob England’s Blog
• Peter’s Blog
• Chris Curran’s CIO Blog
• The Masters Class for ITSM
• Hoopers latest Blog on his operational best practices
• Do we suffer from filter failure? Clay Shirky
• Filter Bubble (Eli Pariser)
• Are you being over FILTERED?
• Twitter is the Algonquin Round Table
• “To filter everything,  you will need everyone”
• Stephen Mann
• Hooper takes on Gamification
• Hooper takes on QR Codes
• ISO 1345
• Why does Peter sign up for these LBS and systems of Gamification?
• Empire Avenue (buy Peter here)
• Chris Pirillo
• Robert Scoble is just Chris Pirillo v2
• Gnomedex
• CueCat the QRCode Dogfather
• Follower Cost
• Peter Kreztman’s QR Code Tweets
• Social Media for ITSM (the two day class)
• QR Codes are the first step in the real world of Internet of Things v2
• S&H Greenstamps
• Gamification is my breadcrumbs of my virtual life=
• Get Glue
• Memolane
• Digital Breadcrumbs
• Polluting the Information Stream, Don’t be that GUY!
• If Chris Dancy has an advantage over everyone else in ITSM, what it is it?
• “More people are focused on the Technology and not the Information, in IT”
• Lazy vs. Ego, the activity stream debate
• Treat your API with Respect
• Chris GOES off about who should be EMPLOYED in Information Systems
• Peter Kreztman walks Chris off the ledge
• Contact Peter on Twitter, Blog or LinkedIn
• This was the future of the service desk

   LISTEN NOW!

 

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

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ITSM Weekly The Podcast (Episode 64) from ServiceSphere on Vimeo.

Episode 64 - ITSM Weekly The Podcast