ITSM Weekly The Podcast (Episode 65) -Service Desk Of The Future 3 Of 5

Innovation, the Four Letter Word

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Guest: Gerry Sweeney

Episode 65 Topics:

Travel to the future, The Service Desk of the future.  

 **News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

• Information Weekly Report on SLA
• SacBee Article on InfoWeek
• Chinese Firewall and information security
• SMAK Update

**Practitioner, Service Desk**

• No Beran

 **Social Media, Tools and Vendors**

• Twitter, TechCrunch, Memolane, zendesk, Get Satisfaction , The edge of bubble 2.0 Trip
• The Bubble wants the Enterprise, but does anyone outside of Marketing want the bubble?
• Jeffery Brooks is now a Gartner Analyst, WHERE IS JAROD GREENE!
• Chris and Jarod, The Future

Topics:

 Guest: CTO, Gerry Sweeney and CEO of Hornbill Group

• Hornbill Software Today
• Where does the spark for technology innovation come from?
• Innovation vs. market timing in IT?
• Separate innovation from day to day business?
• Gerry’s Blog, Twitter, LinkedIn
• Can Innovation go BACKWARD
• Redbox
• Redbox in Denver
• “Unnovation”
• Hooper SAVE chris on this Redbox and UN-ovation
• Is Redbox just getting rid of old DVD’s?
• Mobile vs. Native Apps
• Google put the world in a browser; Apple put the world on their hardware
• No time to email, but time to TWEET
• Flash Tours Pat’s Motor Holiday
• LACK of innovation in ITSM industry is real
• The people using technology are moving faster than the technology they are using
• Gartner Magic Quadrant Retirement
• There is NOT much to actually report on when it comes to ITSM Software
• ITSM Hot or Not Software List
• ServiceNow Infographic on Who the HATERS are for ITSM Hot or Not
• Social Media for ITSM professionals
• No innovation, go take up Bowls
• How do you manage a team of people who are innovators?
• ITSM Podcast on "Happy" Companies
• Catherine the real mover at Hornbill

 LISTEN NOW!

 

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

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ITSM Weekly The Podcast (Episode 65) from ServiceSphere on Vimeo.

Episode 65 - ITSM Weekly The Podcast

Comments

[Martin Thompson]

Great podcast, keep up the good work.

I'm not sure about your concept of 'unnovation'. Innovation is completely separate from technical advancement. I'm reminded of the NASA scientists who spent millions trying to develop a pen that would work with zero gravity, compared to the Russians who used a pencil to reach the same goal. Or the huge surge in the development of text messaging, quite a simple technology compared to what else is available via mobile.

Maybe the people queuing up outside Redbox have video streaming at home but like the convenience :-)