ITSMWP Rest Of The World Edition (Episode 12 Part 2 Of 3)

Service Desk Tribes Part 2

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Episode 12.2 Topics: 

SDI Conference June 14 & 15^th Chesford Grange, Warwickshire

Day 2

• Simon Ball – TNT Express – Winner of the SDI Large Team Service Excellence Awards
• @itilgoddess –Frieda Morton-Evans
• Neil Thomas – Service Symmetry
• @IanAitchison – LANDesk Software
• Opening champagne with a sabre
• TNT Express awards video
• SDI Service Desk Certification
• The obligatory Service-Now mention
• Benchmark yourself  with the best
• TNT Express – How  IT learns about the business - Listen carefully to this bit
• “Let’s get away from thinking we work in IT, we are part of the supply chain”
• Chris Matchett gets serious…podcast hosts get scared
• When Stephen Mann worked at Royal Mail
• “Don’t wait for the business to knock on your door.  Go and find out what they think.”
• @happyhenry - Henry Stewart’s session
• Tessa Troubridge – Managing Director, SDI
• The entire works of William Shakespeare
• Quotes from Shakespeare with relevance to Service Management
• The SDI Awards submission process
• Michelle Ware - IPC
• The packing tape sound effect from Marval
• So your name is James Finister…No, Charles
• SDI 2011 Awards Winners and their Videos
• The IT Crowd
• Fosters adverts
• Enterprise wins SDI Excellence Awards for smaller teams
• Bollywood Dancing
• Sir Geoff Hurst and the 1966 World Cup Final
• Talk about sport in the workplace
• Ian Aitchinson’s view of the ITSM market
• Consumerisation
• Social Media
• Delivering value
• LANDesk products
• LANDesk - mobile device security
• Gnome supported devices
• Starbucks –Using social media to engage customers
• @jarodgreene tweet on social IT
• Frieda’s advice on Social Media
• “Have a plan and understand why you are using social media”
• “If it’s not right for you, don’t use it”
• “Choose your tools carefully”
• “Once it’s out there, it’s out there”
• Finish what you start
• Who’s your daddy
• #Warm_and_Fluffy
• You took my word

Next ITSMWP ROW Podcast – June 2011 (Day 3 at the SDI Conference)

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ITSMWP Rest Of The World Edition (Episode 12 Part 2 Of 3)