Practitioner Radio Episode 11 - Availability

Troy’s Thunder Bolt Tip of The Day: Availability Management is not just a report you run every month to satisfy Sr. Leadership. The report is only one output of a full process in the same way an SLA is the deliverable of Service Level Management

Show Notes: 

• The last episode number 10
• ITIL Implementation Roadmap (Availability Management) 
• SLA is the outcome of Service Level Management
• The Availability report is the deliverable of the entire Availability Process
• The product is NOT the means to do something
• Google Dashboard of Availability
• Evolutions vs. Maturation
• Forget the IT can you have availability for Financial Operations?
• System vs. Application availability based on RISK
• Availability is closer to Problem Management
• Earning your ITIL Pins
• Design part of Availability can be done by a SEPARATE GROUP
• TIP 1:  Take the Availability report and feed it INTO a problem analysis discussion (MINI BOLT)
• Breakfast with Pink
• The dance of demand management
• The ITIL exorsist
• Reactive vs. Proactive
• What is the ACTUAL day job of a “Service Architect”
• Martin Erb is Pink’s Service Architect on Twitter
• White Collar vs. Blue Collar ITIL

LISTEN NOW

   

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

Tweet

Practitioner Radio Episode 11 - Availability from ServiceSphere on Vimeo.

Practitioner Radio Episode 11 - Availability MP3