ITSM Weekly The Podcast (Episode 62) -Social Enterprise 5 Of 5

Who's Afraid of the Big SaaS Wolf?

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Guest: Fred Luddy, CPO ServiceNow

Episode 62 Topics:

Is there a Social Enterprise, is Social IT possible?  Service-Now sponsors "Socially Yours, The Enterprise of Tomorrow"

 **News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

• MIT CIO Symposium
• Managing Cloud Instances with HybridFox
• Cloud computing vs. Virtualization
• CIO Confidence in IT Spending

**Practitioner, Service Desk**

• HDI Local Chapter Summit
• University of Texas Health Science Center Video
• ITSM Extreme Makeover 2011
• ServiceNow UI updates

 **Social Media, Tools and Vendors**

• Socialcast bought by Vmware (What is SocialCast?)
• HDI Brazil
• itSMF Canada with The IT Skeptic
• Zendesk adds Support for Blogging Comments
• Toxic Twitter Habits of the ITSM tweople; Don’t be THAT GUY

Topics:

• The Social Enterprise Podcast Series
• The Fred Luddy Keynote Video
• The Evolution of IT Video
• Rodrigo Flores of NewScale Tweet
• Is Fred a Tech who dabbles in sales or a sales person who does tech?
• “The is wonderful until you have a customer”
• Gartner and ITSM Service Desk Retirement Thoughts
• Knowledge 11 Event
• Social in an Enterprise Tool Demo
• ServiceNow goes mobile and social, why?
• Fruition Partners webinar on Custom App Dev in ServiceNow (no Registration!!)
• ServiceNow was structured out of need
• Chris’s View on Why ServiceNow hit HOT
• IT 3.0 = Cloud + Mobile + Social via Fred Luddy (ps Listen close to this part)
• 2004 the origins of ServiceNow via Fred Luddy
• Steve Jobs and Edwin Land
• Personal Data Locker in ServiceNow
• Chris’s ServiceNow Presentation
• Start by removing features from a good product to make it Great
• Surf the ServiceNow Web Site History
• How do you keep ServiceNow fresh and acting like a startup?

   LISTEN NOW!

 

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

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ITSM Weekly The Podcast (Episode 62) from ServiceSphere on Vimeo.

Episode 62 - ITSM Weekly The Podcast