Saturday
Jul162011
ITSMWP Rest Of The World Edition (Episode 12 Part 3 Of 3)
Saturday, July 16, 2011 at 8:28AM 
Service Desk Tribes Part 3
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
ITSMWP Rest Of The World Edition (Episode 12 Part 3 Of 3)
Show notes Episode 12 Part 3
- • James West ServiceDesk360
- • Top ITSM Online Influencers list on PeerIndex
- • ITSMWP US podcast with the PeerIndex bits
- • ITIL for dummies
- • James answers the question on his blog
- • How PeerIndex ranks people
- • How to set up a list on Twitter
- • Adding Streams on Hootsuite
- • Chris Dancy’s – Don’t be that guy – Toxic Twitter habits
- • James Finister’s – rules of social media
- • @ITSMGeek – is it a HeBot or SheBot?
- • Follower numbers are not everything
- • How many followers does @ServiceSphere have?
- • Malcolm Fry @malcolmfry, Ivor Macfarlane @ivormacf
- • We need an Offline ITSM Influencers list
- • Frieda Morton-Evans @itilgoddess
- • An oasis of geekdom
- • Is our ITSM twitter community that small?
- • How many tweets are in English? (old article)
- • How protected are your tweets?
- • Tweets from outside the ITSM community
- • BBC College of Journalism Social Media Summit
- • Bottom feeders
- • We need a list of vendors Twitter accounts
- • @joe_the_it_guy – is Sysaid
- • Lilly Allen
- • Tim Westwood @TimWestwood
- • Amplicate – Stephen Mann loves and hates ITSMWPROW equally
- • US vs ROW Flight Club
- • The Tyler Durdan bot @IAmJacksBot
- • Big Ben tweets number of hours
- • Suggest someone for the ITSM list
- • James West article on takeaways from the SDI conference
- • The ITIL secret handshake
- • itSMF UK Conference – Will ITIL take centre stage?
- • Service Management can’t save the world!!!
- • Mentioning MSG makes James sneeze
- • The Vulcan Death Grip
- • The ITIL 2011 update (with no version number)
- • Paula Davies – Kent County Council
- • Emily Goldsmith – Kent County Council
- • Kent County Council gets 4 star SDI Certification
- • 9 Concepts of SDI Certification
- • The EFQM Model
- • The Customer Service Excellence Standard
- • Supportworks SelfService
- • 23% of contacts through SelfService
- • Customers still need the personal touch
- • A brilliant SharePoint site burns twice as bright
- • Pressure to use Shared Services
- • Westminster, Kensington & Chelsea, Hammersmith & Fulham tender for Cloud
- • Compass Point - Shared Services example
- • Customer lead, engaged staff = good service experiences
- • How good is Kent County Council Service Desk?
- • @howardkendall says Hello
- • Maslow hierarchy of needs
- • Family Fortunes
Next ITSMWPROW – Aug 2011 – We’ll be looking Outside-In
Listen below or download the MP3 HERE! / iTunes / PinkAPP for BlackBerry, iPhone and Android
ITSM Weekly ROW (Episode 12 Part 3 of 3) from ServiceSphere on Vimeo.
Reader Comments