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ITSM Weekly The Podcast (Episode 67) -Service Desk Of The Future 5 Of 5

Deer in the Headlights ITSM 2012

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP


Episode 67 Topics:

Travel to the future, The Service Desk of the future.  


 **News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**



**Practitioner, Service Desk** 



 **Social Media, Tools and Vendors**






GUESTJohn Rakowski, Forrester Research


  • John Rakowski, Forrester Analyst and Advisor
  • Stephen Mann
  • Customer Focused vs. Customer Obsessed
  • SMAK your life
  • IT is the business; the alignment is no longer needed.
  • Would an analyst say? “There is NO future for IT”
  • Do the requirements need to change when we are looking to hire new IT support roles?
  • What happens when your users start to believe they KNOW more than the service department?
  • Tech Savvy vs. Customer Savvy
  • Are your business skills today relevant in the next 24-48 months?
  • Is academia preparing students for business risk as well as technology?
  • Can we as IT pro’s survive another boom and bust
  • The CIO will have the opportunity to step up again to innovate
  • Follow Up with John at Forrester (@momskij)
  • Forrester Research ROCKs and SUPPORTS community Radio!
  • Stephen Mann is the MANN!




Listen below or download the MP3 HERE!  iTunes / PinkAPP for BlackBerry, iPhone and Android


ITSM Weekly The Podcast (Episode 67) from ServiceSphere on Vimeo.



Episode 67 - ITSM Weekly The Podcast

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Reader Comments (1)

Thanks. Interesting show as usual. Great points about MS Access databases running wild
in the enterprise with IT guys chasing them down with their compact and repair tools.

Keep sticking it to the interns and academics. ;-)

July 20, 2011 | Unregistered CommenterITSM_Observer

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by Chris Dancy