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Tuesday
Jul262011

ITSM Weekly The Podcast (Episode 68) -Using Technology to Transform IT Service 1 of 5

It takes a village, The ITSM community

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran (twitter #ITSMWP)

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Guest: Ian Aitchison

Episode 68 Topics:

Using Technology to Transform IT Service.  Thank you to LANDesk Service Desk for this Series! 


  **News Gator: Updates from Tech**

 **CIO Headlines Market News, Business Report, SIM**

 

GOTW:

What is up with people when you agree to have a frank transparent conversation they still play coy with their bias.  Either learn to trust and play well with others or get the hell out of the sanbox you stinking feeble minded, insecure, weasel.   Be an adult  - be assertive and stop playing games...

**Practitioner, Service Desk** 

GOTW:

Don’t let great get in the way of good.

 **Social Media, Tools and Vendors**

 

 

GOTW: 

English who make sweeping generalizations about Americans are so American.

 Topics:

 

 

 LISTEN NOW!

 

Listen below or download the MP3 HERE!  iTunes / PinkAPP for BlackBerry, iPhone and Android

 

ITSM Weekly The Podcast (Episode 68) from ServiceSphere on Vimeo.

 

 

 


 

Episode 68 - ITSM Weekly The Podcast

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Reader Comments (1)

@49:20

Chris Dancy : "There's this concept in business...we need to fail faster...when it comes to service management and IT, is there a way that we can successfully use the principles around "failing faster" to make our departments better...Hooper?"

Hooper : "Oh Absolutely...take action first, then see what's working....and then what's not...."

Ouch. Spoken like a true ITSM consultant. Yikes.

August 1, 2011 | Unregistered CommenterITSM_Observer

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by Chris Dancy