ITSM Weekly The Podcast Antipodean (Episode 7)
Sunday, July 31, 2011 at 4:07PM 
Lucky Number 7!
What happens when the bottom of the world chat about IT Service Management.
HOSTS Episode 7: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot
Episode 7 Topics:
Simone, Breed, Tristan and Karen discuss the past months highlights and lowlights.
Tristan in the naughty corner from the start of the conversation! Reading the COBIT 5 Exposure Draft.
New ITIL Books on the way and weigh over twice as much! Details here.
Simone has had a “Juggernaut July” and looking forward to “Shift Happens!” HDAA going to APMG Best Practice Showcase in Canberra, September 2011.
Breed’s highlight was the trip to UK and Ireland and talking to ITSM practitioners.
Karen’s highlight was speaking at itSMF Ireland on “How Green is Your ITIL?” which was well received and also had a win at the races!
The team uses the itSMFA Conference 2011 programme streams to drive this month’s conversation.
1. Exploration and Discovery – Service Management 101
The team provides their number 1 piece of advance for those people totally new to ITSM?
2. Digging Deeper – Process, Pitfalls and Tips
The top 2 process pitfalls and how to avoid them.
3. Protecting Your Investment – Governance and Security
Words of advice from the team on governance and security.
4. Leading People – Recruit, Manage and Motivate
What makes a good leader in 30 seconds or less!
5. Mining Information – Performance and Metrics
Advice on measurement performance and putting in place metrics, KPIs etc.
The HDAA data dictionary link is here - available until 31st August 2011.
6. Engineer the Future – Innovation and New Technologies
The team discusses the emerging innovations and technologies that will have an impact on ITSM over the next 2-5 years.
No one is excited about the cloud! Get over it!
The link to the Desktop Virtualisation TCO Calculator is here.
Link to Green Service Management book here.
Booby(s) of the Month
If you have an “unconventional name, you may find yourself deleted if you are a member of Google+. Read more here.
Close
The team will record Episode 8 live from the itSMF Australia Conference in Perth on 18th August 2011. Register for the conference now.
The team is excited about Chris Dancy being at the itSMFA Conference.
Suggestions for guests and podcast content to info@macanta.com.au
Your Hosts:
Karen Ferris karen.ferris@macanta.com.au
Simone Moore simone@hdaa.com.au
Andrew Friar andrew@enduranceit.com.au
Tristan Boot tristan.boot@gmail.com
Listen below or download the MP3 HERE! / iTunes / PinkAPP for BlackBerry, iPhone and Android
ITSM Weekly The Podcast Antipodean (Episode 7) from ServiceSphere on Vimeo.
Reader Comments (2)
I love the theme music at the start/end.
The IT skeptic rant about using "governance" seems to be that "management" should typically be used instead. I did this too - until I saw Rob rant on this.
See "IT Governance vs. Corporate Governance vs. IT Management" - http://servicexen.wordpress.com/2008/06/01/it-governance-vs-corporate-governance-vs-it-management/
and http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
Metrics/KPI - too many is bad, of course as they forest is hidden by the trees. Metrics/kpi need to be different based on the audience. What may be needed to manage the technology is not appropriate for other stakeholders. Identifying and Acting Upon the Elusive “Critical Few”
is I think what you want to get to - these are key concepts in Balanced Score Card, Six Sigma and other improvement frameworks - http://www.fastcompany.com/blog/shawn-graham/mutual-attraction/identifying-and-acting-upon-elusive-critical-few
I love the theme music at the start/end.
The IT skeptic rant about using "governance" seems to be that "management" should typically be used instead. I did this too - until I saw Rob rant on this.
See "IT Governance vs. Corporate Governance vs. IT Management" - http://servicexen.wordpress.com/2008/06/01/it-governance-vs-corporate-governance-vs-it-management/
and http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
Metrics/KPI - too many is bad, of course as they forest is hidden by the trees. Metrics/kpi need to be different based on the audience. What may be needed to manage the technology is not appropriate for other stakeholders. Identifying and Acting Upon the Elusive “Critical Few”
is I think what you want to get to - these are key concepts in Balanced Score Card, Six Sigma and other improvement frameworks - http://www.fastcompany.com/blog/shawn-graham/mutual-attraction/identifying-and-acting-upon-elusive-critical-few