Sunday
Sep112011
Service Portfolio Management - Practitioner Radio Episode 13
Sunday, September 11, 2011 at 11:22AM 
Troy’s Thunder Bolt Tip of The Day: Service Portfolio Management is in effect the heart of why ITIL even exists. The definition and management of services our customer's want is the only business case for IT management processes.
Show Notes:
- ITIL 2011e (Changes focused on re-packaging and presentation of information in better ways)
- Service Catalog Book Link: https://www.pinkelephant.com/Products/PinkPUBLICATIONS/PinkBOOKS.htm
- Service Catalog Episode: Link: http://blogs.pinkelephant.com/index.php?/troy/comments/practitioner_radio_episode_7_the_it_service_catalog/
- Service Level Management Episode Link: http://blogs.pinkelephant.com/index.php?/troy/practitioner_radio_episode_3_-_service_level_management_and_slas/
- Service Portfolio and the CMDB
- Service Lifecycle Management (Concept, Requirements, Build, Test, Publish, Run, Retire)
- Demand Management Episode Link: http://blogs.pinkelephant.com/index.php?/troy/comments/practitioner_radio_episode_12_-_demand_management/
- Service Governance Roles (Service Owner, Service Category Owner?)
- The Service Portfolio is the business case for common processes
- The Service Definition Evolution, (Request - Service Catalog - Service Portfolio)
- Service Portfolio and Project Portfolio
- Service Portfolio Inputs (New Markets, Customer Requirements, CSI of Existing Services)
- Adding Complexity without Retiring Legacy
- IT Hoarders (CIO's Nightmare)
- Service Owner understands Service Use
- Client Relationship Manager understands Service Demand
- Project Portfolio and Application Focused versus Service Focused
- Service Oriented Cultural Evolution Link: http://blogs.pinkelephant.com/index.php?/troy/cultural_roadmap_for_itsm_adoption/
- Cloud Services and Service Portfolio Management
- Collections of Portfolios
- Service Portfolio The Picture On the Puzzle Box
Listen below or download the MP3 HERE! / iTunes / PinkAPP for BlackBerry, iPhone and Android
Service Portfolio Management - Practitioner Radio Episode 13
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