ITSMWP Rest Of The World Edition - Episode 20

The Emperor's New Framework

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Show notes Episode 20 – September 2011

Special Guest: Robert Stroud

Release the news poodles

• Patrick has been to the ITIL roadshow
• David Cannon was the best presentation of the day
• ITSMTV interviews with: Richard Pharro, Malcolm Fry, Ben Clacy, Stephen Mann
• Stephen looks young with his hair gel – a boy has to look his best
• ITSMWPROW Insult of the week
• Podcast is good commuter-fodder
• James West blog – ‘Is technophobia and arrogance killing the IT department?’
• The requirement for technical knowledge is declining
• IT departments are moving outside of IT
• Shadow IT
• Users are no longer compelled to use corporate IT
• Stephen Mann blog – ‘IT value, like beauty, is in the eye of the beholder’
• Ken Gonzalez blog – ‘What about value?’
• Plagiarism?
• More people are talking about value
• “If you cannot communicate value, you will be perceived as not delivering it.”
• ISO38500 comes to the fore

Main Topic – COBIT

• Bye Sandy!
• What is COBIT?
• COBIT 5 Update
• RACI Charts
• COBIT - “Sets metrics that ensures you’re doing the right things, for the right people, at the right time”
• COBIT v4 free downloads
• “ITIL and COBIT are complimentary”
• James is far too clever
• Becoming a CISA – Certified Information Systems Auditor
• itSMF International Board
• COBIT v5 will alight closely to ISO 38500
• ISO 21500 Project Management Standard
• Are developing countries using governance more, because IT is less mature?
• ISO 20000 certified organisations
• CCMI for Services and CMMI for Development
• COBIT enterprise certification coming soon
• ISO 15504 standard for process assessment
• ITSMWPROW has level 5 immaturity
• Statistics, Opinions and Lies
• ITIL 2011 Contributors
• “We’ve failed in the ITIL 2011 update process…by not going out for true public comment”
• ITIL 2011 authors can claim that public comment is considered
• COBIT architecture and entity maps
• “We need to be efficient in using frameworks to drive business value, not just implementing process”
• “From a tool vendor perspective, what is the future for service management and how can vendors add value?”
• “As a community, we should consider a repository of standard processes”
• We need to work on leveraging social IT
• Agile development being used by many organisations
• Fifth podcast in a row to talk about giving back to the ITSM community
• “The day of writing books is over”
• Who are the ITIL books aimed at?
• IT practitioners will not read them
• James Finister’s Blog: Core ITSM and Brandon Lane
• ITSM will have a whole new audience in the next couple of years
• COBIT v5 shouldn’t be more than 120 pages
• We are running out of time
• The four poodles of the apocalypse
• Stephen Mann for ITIL Pope
• RobertEStroud is not the bird man of Alcatraz
• Just for Sandy

Next ITSMWPROW – October 2011

News – Release the news poodles

Next ITSMWPROW – October 2011

  LISTEN NOW!!

 

Listen below or download the MP3 HERE!  /  iTunes / PinkAPP for BlackBerry, iPhone and Android

Tweet

Enclosure