Troy’s Thunder Bolt Tip of The Day:
When considering ITSM process adoption carefully consider the amount of change your organization can absorb at one time. Most organizations can handle no more than 2-3 parallel ITIL process projects as a maximum
SLA’s for ITSM
RFP, RFI, the insanity for service management
What does it mean to DEPLOY a process vs Document it (4 MONTHS)
Implementing ITIL, it’s NOT wrong in Troy’s opinion, SO THERE!
Why does Pink Elephant give AWAY so much information for FREE on their blogs?
Levels of “Getting IT in” 1-3 (What do you REALLY want from your consultant?)
Documenting a process itself, gets you a binder on a shelf.
People, Process, Product, Partner, the 4 Ps of ITSM
Velocity is different than agility
Baseline GAP analysis….DO THIS FIRST
Memories are short, if it's NOT written down it's not real.
How do you resource an ITSM project?
"Not invented here" will kill your process deployments and documents
Change Agents and enemies, the process sweat equity equation.