The person working next to you is an idiot. - ITSM WEEKLY THE PODCAST (EPISODE 82)

 The person working next to you is an idiot.

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Guest: Patrick Bolger

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Episode 82 Topics:

  **News Gator: Updates from Tech** 

 **CIO Headlines Market News, Business Report, SIM**

• Statistics for the Service Desk that is connected to a Xbox Kinect
• Hang Out Video
• Pink Elephant 2012 Conference
• ITIL and Me, Gamification of the Service Desk
• Activity Streams for Gamification
• Everyone at Fruition Partners has good teeth

 **Practitioner, Service Desk**  

• SOPA News
• Jared Polis Polis, (D) on Reddit
• Zappos Security Breach
• CES
• Google Plus Commercial and Android Phone
• Chris Matchett Tweet on Google+
• 3D printing App Sculpteo
• Makerbot
• 3D Printer Primer, on Ted

**Social Media, Tools and Vendors**

• itSMF Call for Speakers(USA)
• Trello, Pinterest and Evernote
• Good mobile UI (Chris’s Pinterest)
• FourSquare Tips at Hoopers Home

NOTES:

• Forrester’s Twitter best practice Blog
• Back2ITSM Group on Facebook
• SMAK Social Media Consumption Tool
• What does Following someone on TWITTER REALLY MEAN
• HDI and itSMF Twitter accounts
• What is “MyServiceDesk.com”
• Why Premise?
• Hornbill Software organized how?
• Selling SaaS to ITIL junkies, is a dangerous proposition
• My Model for Change is called Success
• Deming, Plan, Do, Check & Act
• Building your process is not the goal, ITS MEASURING YOUR SUCCESS
• Do you have to FORCE and ITSM platform?
• Patrick’s New Video’s on #Back2ITSM
• Hornbills New Google Plus
• Where are the “users” of social media (THEY ARE LURKING)
• Guy Kawasaki Doesn’t Understand Twitter
• Biz, Jack and Ev Twitter (how do the FOUNDERS of twitter use twitter eg follows)
• Klout (The Idea)
• Suing EX employees for Twitter
• Creator, Consumer, and Curator
• Why aren’t people DOING ANY work anymore!
• SMAK is the WHEELBARROW for social sh*t
• Request Management in ITIL is BROKEN if you run a business in 2012
• Does ServiceNow have an App?
• Dan Turchin from BMC Softrware heading up mobile development
• ITSM Weekly Podcast Rest of the World Edition
• Fred Luddy at Facebook (THE PROOF)

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