The person working next to you is an idiot.
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Guest: Patrick Bolger
Episode 82 Topics:
**News Gator: Updates from Tech**
**CIO Headlines Market News, Business Report, SIM**
- Statistics for the Service Desk that is connected to a Xbox Kinect
- Hang Out Video
- Pink Elephant 2012 Conference
- ITIL and Me, Gamification of the Service Desk
- Activity Streams for Gamification
- Everyone at Fruition Partners has good teeth
**Practitioner, Service Desk**
- SOPA News
- Jared Polis Polis, (D) on Reddit
- Zappos Security Breach
- Google Plus Commercial and Android Phone
- Chris Matchett Tweet on Google+
- 3D printing App Sculpteo
- 3D Printer Primer, on Ted
**Social Media, Tools and Vendors**
- itSMF Call for Speakers(USA)
- Trello, Pinterest and Evernote
- Good mobile UI (Chris’s Pinterest)
- FourSquare Tips at Hoopers Home
- Forrester’s Twitter best practice Blog
- Back2ITSM Group on Facebook
- SMAK Social Media Consumption Tool
- What does Following someone on TWITTER REALLY MEAN
- HDI and itSMF Twitter accounts
- What is “MyServiceDesk.com”
- Why Premise?
- Hornbill Software organized how?
- Selling SaaS to ITIL junkies, is a dangerous proposition
- My Model for Change is called Success
- Deming, Plan, Do, Check & Act
- Building your process is not the goal, ITS MEASURING YOUR SUCCESS
- Do you have to FORCE and ITSM platform?
- Patrick’s New Video’s on #Back2ITSM
- Hornbills New Google Plus
- Where are the “users” of social media (THEY ARE LURKING)
- Guy Kawasaki Doesn’t Understand Twitter
- Biz, Jack and Ev Twitter (how do the FOUNDERS of twitter use twitter eg follows)
- Klout (The Idea)
- Suing EX employees for Twitter
- Creator, Consumer, and Curator
- Why aren’t people DOING ANY work anymore!
- SMAK is the WHEELBARROW for social sh*t
- Request Management in ITIL is BROKEN if you run a business in 2012
- Does ServiceNow have an App?
- Dan Turchin from BMC Softrware heading up mobile development
- ITSM Weekly Podcast Rest of the World Edition
- Fred Luddy at Facebook (THE PROOF)
THE LIVE SHOW VIDEO RECORDING (BELOW)