2012 World Tour - Fabulous as a Service
Sunday, January 8, 2012 at 6:18AM 
What can you expect in 2012? More of the same re-trashed social media topics? Never, that's not why they invite me to conferences! The first draft of the conference schedule can be found here!
Directly after each session there will be a Q&A and confusion.
Knowledge Workers and the Reputation Index Economy
Measuring performance is never easy. Fortunately in 2012 we have ways of measuring engagement of our teams with algorithms that will start to rival google. When page rank turns to people rank, understand the metrics that define effective collaboration will be key to education not only your organization but making sure that you always have the "credit" you deserve. Knowledge work is based on the ability to create, consume and curate information that benefits teams, organizations and communities. When "First call resolution" becomes "Solution Virility Index" we start to envision a world of workers who are not tied to information technology but instead enable information systems. Welcome to the reputation economy Part one, Rise of the knowledge agent.
Cult of enterprise celebrity
What happens when your employees become bigger "brands" than your organization? Welcome to the age of the enterprise celebrity. Your 15 minutes of fame has been outsourced to the temporary clerical worker in accounting. Today with the influx of hyper connected knowledge workers we are suddenly faced with managing not only employees with current skill sets but employees with bigger egos. How do you discipline an employee with 10,000 LinkedIn connections, 1 million followers and 2,500 "friends"? Can you enable teams of celebrities to innovate and steer a company when "senior leadership" is out to lunch? These answers and many more questions will be explored. I'm ready for my close up mr. zuckerberg!
Mobility, Cloud and the Coming Singularity 2012
The impact of "big data" in the cloud on the enterprise, users' perceptions of support and how support will evolve to use techniques to analyze the data to eventually support precognitive issues. We are living in the future; our devices can see, talk and translate the world around us. Our instant link to knowledge means children today have access to more data than physicians of fifteen years ago. In a single day in 2011 more data is created on the web than in the years spanning 1995 to 2000.
Soon, navigating the streams of this "big data" will become a skill set that every IT professional will need. Before the end of this decade users and enterprises will be exposed to precognitive news and events. How will supporting this virtual time travel change the way you interact with risk, governance and the steady footing that IT has had until this point? This session will redefine your feelings about IT, technology and your future.
Social IT - the Realizing the Dream
The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2012 we actually need to start looking at how connected enterprises work. Social IT the reality is a look at where we have been with social IT support, where we are and where we are going. From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end. Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond. This is your life and it's just beginning.
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