Tuesday October 16, 2012 through Thursday October 18, 2012, HDI has asked me to present at their industry forums.
The HDI forums is an elite group of industry peers who meet by vertical. I have had the pleasure of presenting to almost all of the different verticals represented over the past four years.
As a professional in IT generalization or even ITSM, the HDI forums are probably the best kept secret in all of IT networking.
It's unfortunate that so many people don't know of its existence.
Full disclosure, it's not free, and most organizations might not see the value of such a premium membership.
Personally, having presented and got a chance to sit with others for 2-3 days during the forum meetins, changed my professional life.
I learned more about the ACTUAL pain in these organizations than any survey or infogrpahic.
HDI describes the forums this way: Join an HDI Forum, an elite peer group of senior-level IT support professionals. HDI Forums are strategic groups of leaders who meet face-to-face several times per year to network, exchange ideas, discuss support center issues and challenges, and share benchmarking ideas with peers who work in similar industries or share similar responsibilities. Take advantage of HDI Forum Events in order to both enhance your own performance and help advance the industry at large. Collaborate with other IT service and technical support professionals throughout the year and attend multiple live meeting events with HDI Forums.
- Customer Technical Support Forum - NEW!
- Desktop Support Forum
- Executive Forum
- Government Forum
- Healthcare Providers Forum
- Higher Education Forum
- Law Forum
- Retail Forum
- Support Center Leadership Forum
I will be presenting a combination three hour piece of content. Focusing on knowledge work, collaborative enterprise, skills.next and some forward looking technology.
Social Media: as a new media for communicating, and a new contact channel. This session will cover essential understanding for social media as a communication channel. Social media has blossomed into a medium that no longer is just about marketing, support, collaboration and communication, but it has taken on a life in the enterprise as a feedback mechanism for employee evaluations.
In this session we will cover the essentials of social media communication for:
o The Service Desk
o The Knowledge Professional o The Collaborative Enterprise