The 1971 coming of age film "Harold and Maude", has a pivotal moment, Maude decides it’s time to save a tree from the streets of downtown San Mateo.
Look at it, Harold. It's
suffocating. It's the smog.
People can live with it, but
it gives trees asthma. They
can't breathe. See the leaves
are all brown. Harold, we've
got to do something about this
We'll transplant it. To the
But we can't just dig it up!
But this is public property.
On my last trip to San Mateo, I sat in a restaurant waiting for Kia Behnia, BMC Software’s infamous CTO and thought leader. It was to be our first meeting. I nervously ordered Diet Coke after Diet Coke as I watched the time.
Kia entered the dinner with his trademark whirlwind of energy and excitement.
When you meet Kia Behnia, you instantly know that you are in different dimension, one not bound by our physical agreement with the universe.
As I sat at the table nervously shuffling my feet and glancing away at my iPhone, I noticed Kia pulling an iPad from his bag.
I was about to be shown “MyIT” for the first time.
I remember the words falling out of my mouth, "My God, I've been writing and talking about this product for years"
I felt momentarily violated, as if someone had been reading my journals, and secretly creating an object of great charm, a futuristic incarnation of something I had been looking for, but given up believing I would find.
At the time I was still undecided about where my career was heading, and a big part of me was content to just sit out for a bit and let all the kids on the playground catch up.
Living in the future and suffering from Cassandra Syndrome had taken a major toll on me as a professional. Looking back at my presentations, podcasts, tweets, blogs during 2010-2011, they were dark— the images, metaphors and text— it was obvious to many people I wasn’t feeling connected to much in the IT enterprise space.
It hit me the hardest during the on April 11, 2011, at 6:44am when I saw a tweet from Gartner analyst, Jarod Greene, announcing the Gartner Magic Quadrant retirement. I wrote a blog prophesying that our industry would not survive without radical change
During November of 2011, I saw a video of Robert McNamee talking about “Disruption and Engagement”. It was as if I was watching my entire career melt in a warm spring sun after a winter of frozen ideas where pundits danced on ice, cutting and carving almost lifelike images of a spring that would never arrive.
I had been railing on the ITSM Weekly Podcast for years that we needed a mobile only solution that would shift our industry back, literally in to the HANDS of our IT customers.
With the Magic Quadrant dead, articles and videos pouring out of the media machine, on the death of ITIL, and the CIO, in desperation I penned two blogs, one in March and another in May of 2011, pleading with our industry to wake up, please wake up. I felt with these two pieces, that either some vendor or some kid in his basement, would readthem and create something that would restore my faith.
I called a lot of this early work “Social IT”, I moved the conversation quickly to “digital literacy,”if for no other reason than to arm knowledge workers with the understanding that they should and could demand more.
Fast-forward to late July 2012 in the diner on a street in San Mateo, staring into the glow of an iPad screenwith what appears to be my hopes and dreams finally embodied in the low glow of the digital world.
Today, I can officially share with the world the real reason I joined BMC, after seeing the possibilities in that iPad, in the product “MyIT,” and hearing a laugh bellow out of Kia that was reminiscent of the sound a child would hear from Santa for the first time, I was signed, sealed and delivered.
Late August 2012, I listened as Jeff Brooks of Gartner, talked to BMC regarding what types of things we should be focusing on.
Let's be honest, hearing someone you've worked with for years, tell a bunch of executives what you've said for three years, is never easy. I wanted to stand up, shrug my shoulders and say, "Guys, there's a blog full of this data over on Servicesphere.com," and walk out of the room.
Then on August 25, 2012 I released the Magic Quad-RANT, to right the missteps of an industry lost for the past 24 months.
I wanted people to understand that this information, the things that Gartner was asking for, in this new Magic Quadrant for ITSSM, were years old, and that if folks really wanted innovation, to go innovate.
So often pundits in enterprise IT software love to speak of the lack of innovation, or our inability to be agile, but in reality if we were to create enterprise software that took advantage of todays technology, fully, fully social, fully mobile, fully contextual, well, this would collapse most organizations.
I took a lot of flack for joining BMC, and to be clear, it hasn't been the easiest place to adjust (more so for BMC than me), but today we are announcing a significant shift in enterprise software.
BMC has some incredible people working hard every day to make things happen. People who have mortgages, people who are single parents, people who see hope and even some people who may not agree with any of this blog or my views.
That is the point, really, isn't it? Isn't the point of all this madness to ultimately see beyond our employers, our struggles, our doubts, to see to what could be?
What will tomorrow look like? What is the future of “MyIT”?
Let the journalist, analysts, pundits, AR, PR, IR, the sales people, the CEO’s, the market place make those calls.
After all it's the job of a good rainmaker to not produce rain, but produce speculation that you may need an umbrella.
Each step we take may not be perfect and with the spy glass of social media on everything BMC does says and does, it’s going to be a bumpy ride, but remember, we are a company of people, people exactly like you.
A lot of things have happened on the streets of San Mateo, most importantly, Maude saved a tree and Kia restored my faith in the only work I have known for 20 years.
Oh, that's just a relic. I found
it when I was packing to come to
America. It used to be my defense
on picket lines and rallies and
political meetings - being dragged
off by police or attacked by thugs
of the opposition.
as she remembers)
A long time ago.
What were you fighting for?
Oh, Big Issues. Liberty. Rights.
Justice. Kings died and kingdoms
fell. I don't regret the kingdoms
- what sense in borders and nations
and patriotism - but I do miss the